Windows 10: I accidentally signed up for 365 family. I thought it was my free 1 yr 365 that comes with...

I accidentally signed up for 365 family. I thought I was activating my free one year of 365 that comes with my new computer I just purchased on QVC, I cannot find a number anywhere to get help with my new computer How can I cancel this and use my free year 0f 365? Thank you Gayla Muckenthaler 423-298-4877

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Microsoft 365 and Access

Not sure where you got your information that Personal doesn't come with Access.

It's listed, about 1/2 way down the page there's a chart and Access (PC only) is in Personal and Family.

Compare All Microsoft 365 Plans (Formerly Office 365) - Microsoft Store

 

Cortana & Office 365 Integration

We are trying to integrate Cortana with our Office 365 subscription, but it never works. Here are the steps we have done:

• Turned on Cortona in the Office 365 Admin portal
• We are using Windows 10 1703 – connected Office 365 service to Cortana

Did the same on windows 10 mobile with no luck, Cortana says its connected to Office 365, but sees no data and we are getting zero errors

We went rough office 365 support first and tried all fo their suggestions, they kicked us over to Windows support which is currently closed.

We are on v1703 with all updates in place, it does not work on Windows 10 desktop or mobile

any ideas? I can give you all steps 365 support had us run through if that will be helpful

Thank you

Doug

 

why did you charge me $69.99 twice for 1 yr personal service of micrsoft 365?

you charged me $69.99 twice for 1 yr service of microsoft 365. i want the 2nd payment back.