Windows 10: I added alias and set it as primary login address. Now cannot log into my computer nor can...

i added an alias to hotmail account *** Email address is removed for privacy ***. the alias has an "outlook.com" address. I set that new alias as the primary login. Then went to log into my ms win8.7 computer and attempted to login using new alias. could not log in using alias. could not login to computer using original hotmail address. I then logged into email on another computer using alias and attempted to change sign-in preference back to original email address. that option cannot be selected. How can i fix this problem so i can log into my computer?

:)

 

Issues with logging in using alias email address

I had two email addresses as primary and secondary alias for my account. My old laptop(Win 8.1, my main PC is currently using Win 10), which I wanted to log on used the secondary alias email (primary back when it was my only PC), but the password didn't work. I decided to remove the secondary alias email from my account, to make a separate account in an attempt to be able to log onto my old laptop, however after what I thought was creation of a new account. turns out the two account somehow got merged into one (there was no intention of doing so and i saw no such option to choose), now I'm logging in into the same account using two different emails and passwords, with the currently main email address is being listed on my account as sign in email, but the email I intended to use for another account, instead is listed as primary alias (which I never wanted) and it doesn't seem like I'm able to change it in any way.

I would like to have the current main account use the listed sign in email (k.****** Email address is removed for privacy ***) as primary (and the only) alias, and have currently listed primary alias email (k****** Email address is removed for privacy ***) to be solely used for signing in and a primary alias for a secondary account. I don't want an option of signing into either of these account with the use of the other's email/password. I hope I described my issue and desired solution clearly enough.

 

Change primary alias

Hello,

Thank you for your reply,

As per description, when you click to change the primary on nothing happens.

Have you tried to perform the troubleshooting steps provided under section
Change which alias is primary ?

If you have not performed the troubleshooting steps I would suggest you perform steps under
Change which alias is primary , from my previous post. Which are as follow.

• 
  If you already have the latest version of Internet Explorer, get more info on how to
  
  reset your browser.
  
• 
  If you're still getting the error, check to see if you have the
  latest version of Silverlight.
  

Note: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset
parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.


Please do let us know if you need further assistance with Windows.

 

Microsoft Account Primary Alias now shows me logged in as old alias

Hi, not sure if this is the correct place for MS account issues

Over a month ago i created a new email alias for my MS account and made it the primary alias, and removed the sign-in option for all email aliases except my new primary one.

This has worked fine until this week, when going to look at my family settings on the MS account page no longer worked, neither did device settings, they both gave account errors and upon further inspection it currently showed me logged in under my old alias
email name. A lot of sites seem to take your current primary email alias as the login name and since my old one can't login they get stuck.

Now i have checked and i can only log in using my current new alias name, but when i do it shows me logged in under my old alias name.

Going into the security options instead of showing my new email alias as the primary one it shows the old one instead, effectively duplicating the entry, since the old one is also listed as an alias.

This means i cannot change the primary alias to try and fix the problem, neither can i make my old alias a sign-in option as the site thinks it somehow already is enabled.

I've no idea if anyone has had this happen before, at first i thought it might be a temporary display bug, but it's been like it for a few days, i tried speaking to someone but they couldn't fix it either. But there's quite a few things i can't do with my
account now as it's sort of stuck.

Thanks

Darren