Windows 10: i added my daughter to my account, creating a family account in the process, now shes in it...

I cant do anything on my kids computer because shes in a family account as a member with me. but when i access my family theres nobody in it. and when i try and invite her to my family, she fails to join because on her end it says that shes not an organizer and so she cant add people to the family. i need someone to remove her from whatever shes in so i can add her. ive spoken to a support agent, they said ask a question here to get help. ive called the number they said they dont help people anymore and offered to send me a text with the web site to ask the guys who said they couldnt help me a

:)

 

My family - cannot add my daughter as she is part of another 'family' ???

Please help. I am trying to add my daughter to 'my family' but I get a message saying she is already part of another family.

When my daughter logs in with her ID and password and clicks 'my family' the PARENT is listed as 'Claire' (obviously in the past we/she has created a family and listed me as the parent but it isn't the real me with my ID and passwords).

I don't know the email address or passwords for the imaginary Claire so I can't log in and delete my daughter as a child, nor can my daughter delete Claire as a parent.

Do you see what I mean ?

How can my daughter be removed from the family that lists Claire as the parent ?

Many Thanks.

 

family accounts

We appreciate the prompt response. Our next option is to re-sync the account by removing it and adding it again as a child account. To do this, here are the links for a detailed guide on how to remove and add a child account:

• To remove the child account, follow the steps provided on this
  article on how to turn off family features.
• To re-add the child account, follow the steps on this
  link and click the drop down-arrow to view the steps. You can either chose to create a new account or add an existing one.

Once you're done, log in to your device using the newly added child account and check if you encounter the same error.

Let us know if you encounter any challenges along the process.

 

Child account

Hi,

My daughter has a child account, and I added it to family. Now it happened two times (over the last 3 months) that I got a notification from Microsoft saying that on so and so date my daughter was removed from my family. I checked, and indeed, my daughter was not listed anymore. I asked her whether she'd removed herself (if that is possible for a child of 10 years of age). She said "no", wouldn't even know how to do it. Question then is, is it a glitch??

Any suggestions?