Windows 10: I am also facing freezing of screen then bluescreen VIDEO_DXGKRNL_FATAL_ERROR

I am also facing freezing of screen then bluescreen VIDEO_DXGKRNL_FATAL_ERROR on windows 11 when opening games that are running on GPUhttps://drive.google.com/file/d/1HbxsF5isp8kkXDwP-BLXDzFtjg-rMWHi/view?usp=sharing

:)

 

Video_Dxgkrnl_Fatal_Error

The "Video_Dxgkrnl_Fatal_Error" blue screen is destroying my life; I've an Asus Zenbook UX501, which has two graphic cards, Intel HD Graphics 4600 and Nvidia GeForce GTX 960M. I face this error regularly and more importantly the screen freezes and the
laptop doesn't restart and I've to force shut it down and then restart it again. I don't know what to do. I've all of my drivers installed and I've set Nvidia as the default graphics card for almost everything on the laptop! I need help please.

 

Bluescreens / Freezes


Hey guys,

so i'm having some issues with my Computer. It randomly freezes up when playing games or browsing the web. If this happens no dumpfile is created. Sometimes it bluescreens and creates a dump file. I got 2 different Bluescreens and another one when i debugged my Drivers to check for issues.

Bluescreen 1: UNEXPECTED_KERNEL_MODE_TRAP <- the dumpfile for this bluescreen will be in the ZIP file.
Bluescreen 2: CLOCK_WATCHDOG_TIMEOUT <- Sadly there is no dumpfile from this bluescreen so i can't upload it.

All right now when i read stuff up a bit i stumbled across checking my drivers with driver verifier. Then when i rebooted to start again my Computer didn't boot anymore.
Before even loading my users it

Bluescreen 3: DRIVER_VERIFIER_DETECTED_VIOLATION <- No Dumpfile aswell

So after resetting my Computer to a save point i checked every driver 1 by 1 to filter out which one is causing the issue.

The Blue Screen only appeared when i checked Intels driver hswultpep.sys

So now i'm kind of lost with what to do from this point since i cant find anything on the internet to solve this driver issue.

Thats why i'm here hoping for some help because this freezing and Blue Screening is really annoying.

Greetings

Lyra

 

Facing BlueScreen issue in Windows 10

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are getting Bluescreen error on Windows 10. In order to get clarity and to assist you accordingly, we would need some information.

I suggest you to try the following methods and check:

1. What is the exact error message you are receiving on the screen?
   
2. May I know the make and the model of the computer?
   
3. Are you aware of any changes made on your computer before this issue occurred?
   
4. Does the computer boot to the desktop?
   

AMD Graphic card has an issue, please try the update the Graphic driver.

I suggest you to refer this article to Troubleshoot blue
screen errors.

I look forward to your reply.

Thanks,

Suman.B

Microsoft Community - Moderator