Windows 10: I am attempting to have a HP Envy Inspire 7258e printer be recognized so I can use it.

I am using Windows 11 with Microsoft 365. I contacted HP support for held as my HP Pavilion shows the printer as connected and ready, but it will not print anything. The only thing it will print from is the app on the phone. but I need some forms stored on my computer to print off. He went through the diagnostic process and finally said I would need to reinstall Windows. I have a lot of things that I do not want to lose with a full reinstall so tried the recovery but that didn't help. I did turn on back up to the cloud and am a novice to anything computer. I am looking for things like the port

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Re: a wifi problem with a hp envy inspire 7955e printer

BTW the HP Windows tower that I have isn't setup yet. I need to get some wheels for the tower when I get payed on July 1st so it will roll easer on the rug then the small plastic studs on it now. I did do a test page on the Envy Inspire 7955e printer using the USB cable plugged into the laptop. On the USB cable the Envy Inspire 7955e printer works fine. But the Print and Scan Doctor prog doesn't see the Envy Inspire 7955e printer wifi setup period. I have tried many times to get the Envy Inspire 7955e printer's wifi to see the available wifi's in the building plus my wifi but the printer doesn't see them using the printers touch pannel. My laptop and my cell phone see all of the secured wifi's in the apt building.

 

Re: a wifi problem with a hp envy inspire 7955e printer

@reble - Using Add/Remove Programs... It might be a good idea to cleanly uninstall all the HP Printer Software and download/install the newest distribution from here after rebooting your PC and resetting the printer again: https://support.hp.com/us-en/printer...del/2100402074 To recap - Uninstall all HP Printer Software (look for every HP software instance) from your PC and then Reboot. Reset your Envy Inspire 7955e printer to defaults and then shutdown, wait 15 seconds and reboot the printer. Install the new Printer Software and let's see how you do. We can address the LaserJet after, it can simply be turned off for now. Thanks. *Smile

 

Re: a wifi problem with a hp envy inspire 7955e printer

Hi. Sounds like something came loose or was damaged in the move. Start with just the HP Envy Inspire 7955e printer and run the HP Print and Scan Doctor: https://support.hp.com/us-en/help/printscandoctor Ensure that the printer cartridges are correctly seated and try printing a test page (see front panel) before you begin. If the printing is OK, move onto the other printer and check it. Post back. 73... *Think