Windows 10: I am being charged for a service I cancelled auto renewal.

Microsoft Solitare Gaming

:)

 

Unable to cancel gold auto renewal for Xbox

Hi,

Xbox is a separate branch of Microsoft Services. Use the Contact Us link at the bottom of the page to contact Xbox Support.

How to cancel your Xbox Live Gold subscription

Cancel Auto Renewal and Turn on Xbox Live Gold Membership without Calling Support

 

Unable to cancel gold auto renewal for Xbox

• 
  If you turn off auto-renew on your subscription, you can keep using it until it expires.
  
  1
  Go to
  Services & subscriptions. You may be asked to sign in.
  
  2
  Find the subscription and select Turn off auto-renew.
  
  3
  Select Confirm cancellation.
  
• 
  If you cancel your subscription, you’ll lose access to it immediately.
  
  1
  Go to Services & subscriptions. You may be asked to sign in.
  
  2
  Find the subscription, then select Cancel and follow the directions.
  
• 
  If you don’t see Cancel, do the following.
  
  1
  See if your subscription has an outstanding balance. Go to
  Pay for a past-due Microsoft subscription.
  
  2
  If this isn't the case, visit the Contact us page for additional support.
  
• The options to Cancel or Turn off auto-renew will be displayed under the subscription name.
  
  
  

Help from Microsoft

Contacting Official Xbox Support - To contact Xbox Support, please visit:
Xbox Support

Once you make your selections, you are given an option to chat with Xbox support.

 

Charged for a subscription I cancelled

Greetings, Dylan! My name is Arif, and I will assist you today.

I'm sorry to hear that. It can be frustrating when unexpected charges occur. Let's address this issue step by step:

- So, about that pending charge on your credit card after canceling a subscription, it's actually pretty common. Don't worry too much about it—it doesn't necessarily mean you'll get charged.

- Let's take the Minecraft Realms Free Trial, for instance. If you canceled it before the renewal date, that pending charge should eventually disappear without actually taking any money from you. It's like a little hold on your card, nothing more.

- Now, if you see that pending charge hanging around, it's likely just an authorization hold. That means you won't be charged unless you decide to turn on auto-renewal again.

1. Refund Request:

But hey, if you want to make sure everything's squared away, you can always request a refund for that charge. Here's how:

- Head over to account.microsoft.com and sign in with your Microsoft account.

- Click on “Payment & billing” and then select “Order history.”

- Find the Minecraft Java Realms subscription that's causing the fuss and hit “Request a refund.”

2. Preventing Future Charges:

To steer clear of any future charges, it's essential to turn off recurring billing or cancel the subscription altogether. Here's how you can do it:

- Press the Xbox home button, then click on Settings.

- Navigate to the Account tab.

- Select “Subscriptions.” If you see the Realms subscription listed there, choose either “Turn off recurring billing” or "Cancel subscription."

Warm Regards,

Arif