Windows 10: I am charged 2 times for Minecraft through the Microsoft app store.

On the 3rd of October, I bought Minecraft: Java & Bedrock Edition Deluxe Collection through the Microsoft app store.For some weird reason, it seems I have paid for it 2 times. How and where do I complain to get a refund as I of course only need one version...When asking for "Help me investigate a billing charge from Microsoft" the support sends me here!!Br Hatla

:)

 

microsoft app store

How to run apps that are downloaded from Microsoft app store on multiple PCs without downloading multiple times.

 

Minecraft installation in Microsoft store

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern as you are unable to install Minecraft in Microsoft Store. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  

• Do you have any non-Microsoft antivirus program installed?
  
• Does this issue occur for all games & apps from the store?
  

• What is the date and time on the PC and ensure it is correct?
• Do you get any error message or code?

Meanwhile, we would suggest you to perform these steps and after every step check if you are able to install the game.

Step 1: Reset the Windows Store Cache: Press the Windows Logo Key + R to open the
Run dialog box, type wsreset.exe, and then select OK.

Note:
A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

Step 2: Run the Windows Store Apps Troubleshooter: Select the
Start button, and then select Settings>Update & Security
> Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

Step 3: If you have any non-Microsoft security/antivirus software installed, disable it temporarily and then try installing the game.

Step 4: If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to

create a local user or administrator account in Windows 10.

Regards,

Aditya Roy

Microsoft Community – Moderator

 

Minecraft dungeons

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern as you are unable to login to Minecraft Dungeons on your PC.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type winver
  in Windows search/Run command)
• Are you signing in with the same Microsoft Account, you used at the time of purchase?
• What is the complete error message are you receiving while login?

Meanwhile, we would suggest you to perform these steps and check if the issue persists.



Step 1: Reset the app.

1. Press Windows + I key to open Windows
   Settings.
   
2. Click on Apps and select
   Apps & feature from the left pane.
   
3. Scroll and look for the Minecraft app.
   
4. Select the app and click on Advanced option.
   
5. Click on Reset and once you see a tick mark, then relaunch and check.

Step 2: Fix problems with apps from Microsoft Store

We would suggest you to refer the steps as mentioned in this article:
Fix problems with apps from Microsoft Store



Regards,



Aditya Roy

Microsoft Community – Moderator