Windows 10: I am connected to the internet but cannot load any web pages or download emails.

I opened my laptop today and have not been able to load any web pages or download my emails. I am connecting to the internet but nothing is working.It does say it could not install an update, but I am unable to retry as I cannot load the webpage. Please help!

:)

 

W10 can connect to wider internet but cannot access web pages

I have an odd issue with my W10 laptop linked to Sky broadband in the UK via wifi using a Sky router. The effect is that while I can actually access the internet (I can send and receive emails using Outlook and can connect to other machines using TeamViewer) I cannot access any web site (Google, BBC etc). There is no specific error message, merely that the access request timed out and a suggestion that it may be to do with proxy. I have tried the following:

1. Other systems (W10 and ios) can access web sites using the same Sky router (therefore probably not a router problem)
2. I have sent and received emails using Outlook, so the broadband connection is working (probably not a Sky problem)
3. I have tried two different browsers (Firefox and Edge), no connection (not a browser problem)
4. I am using Windows Defender and have:
   1. Made sure that Firefox is in the list of allowed systems in its Firewall, no connection after a reboot
   2. Turned off the Firewall and tried again - no connection

My next step will be to re-install Windows, but has anyone got any other suggestions? Could it be some sort of virus (I have carried out a complete virus check using Defender) So - any suggestions?

 

Persisting internet problems – load times, dwindling speed, connection

Since I got proper wired ADSL I am having several problems when connecting, surfing and downloading from the internet. What the causes might be I don’t know but I’ve listed them below:

1) When I click my Firefox icons, be that on the desktop or on Rocketdock, it can take up to 30 seconds or so to physically open a page. I’m talking just a page itself, not content.

2) If I have just turned the computer on then the page loads pretty quick, that’s a webpage not a physical page. However, the longer I’m on the internet the slower the page load times seem to get.

3) This also manifests itself in downloads. When the computer is first turned on downloads are working fine, however, as time goes on, most downloads dwindle to nothing or all are not downloading.

4) When I click the Internet Explorer icon(desktop or Rocketdock), it opens on my homepage but if I enter an address the address opens in a new Firefox webpage while the IE page stays on my homepage!

Any help and advise would be greatly appreciated.

 

Connected to the internet, but pages don't load

Hi Garret,

Thank you for posting in Microsoft Community. I understand your concern and I am glad to assist you.

You may try the network troubleshooter and check.

Follow these steps to run the troubleshooter:

• 
  In the search box, type
  ‘Troubleshooter’, and then click ‘Troubleshooting’.
  
• 
  Under ‘Network and Internet’, click ‘Internet Connections’ and follow the onscreen instructions.
  

Also I would suggest you to download and install the latest drivers from the manufacturer’s website.

Refer to the link below for more information on how to fix network connectivity issues:

Fix Wi-Fi connection issues in Windows - Microsoft Support

As per your description, I understand that the user profile is corrupted. Since you have already created a new user account, I would suggest you to follow the steps below and check.

Copying old files to newly created User Profile

1. Go to C:\Users\(Your-Corrupted-Profile-Name)\

2. Copy all files except three files:

NtUser.dat

NtUser.ini

NtUser.log

3. Go to C:\Users\(New-User-Profile-name)\

4. Paste all those copied files here.

I suggest you to follow the below given steps and check if issue is resolved:

• 
  Press Ctrl + Shift + Esc to open Task Manager.
  
• 
  Right click in Microsoft Edge under app section.
  
• 
  Click on details, click on microsoftedgeCP.exe
  and click End task.
  
• 
  Click on End process if prompted.
  
• 
  Repeat it for few times and check if issue is resolved.
  

Hope this post helps. Get back to us for further queries. We are happy to help!