Windows 10: I am getting video_dxgkrnl_fatal_error blue screen error when ever NVIDIA gpu is used by...

Acer Aspire 7 A715-76GProcessor 12th Gen IntelR CoreTM i5-12450H 2.00 GHz Installed RAM 16.0 GB System type 64-bit operating system, x64-based processor GPU NVIDIA RTX 3050

:)

 

VIDEO_DXGKRNL_FATAL_ERROR after the NVIDIA GPU is activated

For the past month i've been struggling with an issue on my laptop, related to its GPU.

Whenever my NVIDIA GPU is activated (mostly while playing games) it gives me a bsod telling VIDEO_DXGKRNL_FATAL_ERROR . I updated the driver , but still the problem persist. I stress tested my intel gpu and it's working fine.

I would like to know if there is a way to correct this error and how should I proceed to correct them.

This is dmp file:

https://drive.google.com/drive/folders/1o3ugFsgM5P7O0Q4wBguIRLjS9BeJdzRI?usp=sharing

My laptop specs are:

Acer Nitro-5 AN-515-54

CPU: Intel i5-9300H

GPU: Intel UHD Graphics 630 and NVIDIA Geforce GTX 1050

RAM: 16GB

 

Scan for hardware changes causes blue screen error VIDEO_DXGKRNL_FATAL_ERROR

Hi,

Thank you for contacting Microsoft Community. I will surely help you to fix the Blue Screen error.

The bug check VIDEO_DXGKRNL_FATAL_ERROR indicates that the Microsoft DirectX graphics kernel subsystem has detected a violation.

To understand the issue better, let me know what is the make and model of the computer?

Method 1:

I suggest you to uninstall and re-install latest graphics driver from the computer manufacturer website and check if it helps.

Method 2:

If the issue persists, I suggest you to try the steps in the following article which will help to fix common Blue Screen errors. Check if it helps.

Resolving Blue Screen errors in Windows - Microsoft Support

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Error. Blue Screen

Hi,

In addition to the above mentioned solutions by Community members, I would like to add the following:

Before we proceed I would like you to answer the following question:

• 
  What is the make and model of your computer?
  
• 
  Did you make any changes prior to the issue?
  

The issue might occur due to Viruses, or something changing/deleting in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

I suggest you to follow the step below:

Step

I suggest you to refer the article below and check if it helps:

Troubleshoot blue screen errors

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Please get back to us with updated status, we will be happy to assist you.