Windows 10: I am having problem connecting my bluetooth mouse to the pc having the folowing error in...

Log Name: Microsoft-Windows-ModernDeployment-Diagnostics-Provider/ManagementService Source: Microsoft-Windows-ModernDeployment-Diagnostics-Provider Date: 29-09-2023 21:34:30 Event ID: 1010 Task Category: None Level: Error Keywords: User: LAPTOP-ROMP56FJ\Vishal Mustare Computer: LAPTOP-ROMP56FJ Description: Autopilot.dll WIL error was reported. HRESULT: 0x80070491 File: onecoreuap\admin\moderndeployment\autopilot\dll\dllmain.cpp, line 128 Message: NULL Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 1010

:)

 

Bluetooth dongle problem!

My problem was (got a new laptop w/ built in bluetooth) that the actual bluetooth did not connect with the PC. I didn't have audio playback problems because the bluetooth wasn't even connected to the PC. Someone on another forum said that he had a similar problem and it was due to the wireless mouse drivers he used. I also used a wireless mouse with a little receiver dongle.

 

Bluetooth is not working — troubleshoot claims I don't even have it

I have done all the following steps:

- installed bluetooth driver from manufacturer
- hit windows update
- updated / uninstalled bluetooth items listed in Device Manager and restarted the PC
- updated / uninstalled USB drivers listed in Device Manager and restarted the PC (USB drivers automatically came back but not bluetooth)
- turned on and restarted all bluetooth support in services.msc
- conducted bluetooth troubleshooting
- conducted hardware troubleshooting

 

Don't have bluetooth?

Hi,

It's fine, if your PC doesn't have a Bluetooth feature. Some wireless devices work fine without a Bluetooth connection. To better assist you with the issue, please answer the questions below:

• Did your mouse come with a USB receiver?
• Have you tried downloading the driver of the mouse?