Windows 10: I am in trouble with unknown virus. What should I do???

Recently, all browsers and online accounts on my computer have been hacked by Russian hackers. Specifically, I save all my passwords in my Google Account. So Russian hackers got all my access and made unwanted posts on various social sites. I even got some warnings from Google, so I changed the password. In addition, hackers enter my Google product YouTube and publish videos with various types of cracked premium software so that others can be fooled. But when someone downloads software from their video description and goes to install it, a popup window opens and closes immediately. But their s

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Unknown Trojan Virus

See How to remove the PC Repair virus

And

How to remove "Windows PC Repair" pop-up ads (Virus Removal Guide) If you cannot identify the program causing the issue move on to steps 2 thru 5. You may not
need to use Hitman Pro (step 4) but a browser reset (step 5) may be required!

Other very good free scanners include the Emsisoft Emergency Kit and the Eset Online Scanner:

Как обнаружить и удалить угрозы с помощью Emsisoft Emergency Kit - Emsisoft | Security Blog

http://go.eset.com/us/online-scanner

But your best option may be a reset of the computer. Before considering this option, suggest you thoroughly review the following:

http://windows.microsoft.com/en-us/windows-10/windows-10-recovery-options

Good luck...

 

Trouble saving voicemail number

To access my voicemail it is my phone number, a pause and 4 digit pin.



I did the following steps:

• Turned off default voicemail number
• Added a , (for pause) at end of my phone number
• Added the 4 digit pin

I get the following error message We're having trouble saving your voicemail number right now. Try again later.



Any suggestions on how to correct this?

 

Clean the Virus

Hi,

Virus infection usually happens on a computer when it is exposed to an infected website or removable devices. For us to help you clean the malware on your device, we would need you to answer the following questions:

• Which build and version of Windows are you using?
• Did you encounter any error messages related to having a virus infection on your device?
• What are the troubleshooting steps have you done so far?

In the meantime, we suggest running any available antivirus software on your PC. It would be very helpful to us if you could also provide the result of the antivirus scan process.

Looking forward to your response.