Windows 10: I am lost on how to get rid of this malware.

Discus and support I am lost on how to get rid of this malware. in AntiVirus, Firewalls and System Security to solve the problem; So earlier this month, I got a malware infection on my computer. I am getting pop-up ads in the form of notifications. They are advertising weight... Discussion in 'AntiVirus, Firewalls and System Security' started by CullenHobbs, Jan 17, 2020.

  1. CULLENHOBBS
    CullenHobbs Win User

    I am lost on how to get rid of this malware.


    So earlier this month, I got a malware infection on my computer. I am getting pop-up ads in the form of notifications. They are advertising weight loss, weed, dating sites, clickbait celebrity gossip, etc. Whatever you think of when you think of pop-ups, you name it. I attempted to delete the file by deleting multiple unknown files on my computer and it did not work, then I decided to use Windows Defender to scan it, and 0 threats were found, then I used McAfee which I don't trust but it came pre-installed on my computer so I had to try it as a last resort and it did in fact detect the viruses, but instead of cleaning them out, it said that if I wanted to clean it out I would need to buy McAfee Total Protection, which costs 40 bucks. It didn't even tell me the files to delete so I could delete them manually. I don't want to pay the money, and I don't want to install another software out of fear that it may be another virus or malware of some sort. I don't know what to do and it's looking like the only option is to get a new antivirus because I really don't want to pay 40 bucks to do this. So, as a last resort I have come here to have someone else who may have more knowledege than me to help me. Thanks.

    :)
     
    CullenHobbs, Jan 17, 2020
    #1
  2. JSSSSSSSSS
    Jsssssssss Win User

    Does Windows Defender find and get rid of malware and PUPS such as Cleanserp and unTabs?

    No, not likely....

    See if these removal guides help:


    Suggestion to also read:

     
    Jsssssssss, Jan 17, 2020
    #2
  3. LE BOULE
    Le Boule Win User
    Le Boule, Jan 17, 2020
    #3
  4. ENTEGY
    Entegy Win User

    I am lost on how to get rid of this malware.

    Malware removal

    There is no malware for Windows Phone. If this is a website saying you have malware, it is lying in an attempt to scam you.

    To get rid of it:

    • Open Internet Explorer
    • Tap the ... in the bottom right corner
    • Choose tabs
    • Tap the ... in the bottom right corner again
    • Choose "close all"
     
    Entegy, Jan 17, 2020
    #4
Thema:

I am lost on how to get rid of this malware.

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