Windows 10: I am not able to login in PC after new windows 11 update

A new BIOS update was installed on my PC due to which some security settings changed. And hence I was not able to use my pin to login. But now I don't remember my password. Can anybody please help me with this?

:)

 

Not Able to login

Hi,

Thank you for posting to Microsoft Community.

Please confirm the following things for me.

1. Is your system connected to the internet? You can check this through the network icon at the bottom left corner of your login screen.
   
2. What error message are you receiving when you login with your Microsoft account?
   

I would suggest you to login to
http://login.live.com/ with your Microsoft account and check if you are able to sign-in with your credentials.

If you are able to sign-in with your Microsoft account on the live website, you can follow the steps in this article to ‘Start
your PC in safe mode in Windows 10’, kindly follow the steps in the section ‘From the sign-in screen’ and check if you are able to login to your system.

We await your response.

Aaron Summith

Microsoft Community – Moderator

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Unable to login to the PC after updating to Windows 10 1903 update

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while logging in to the PC after installing the latest Windows update. I appreciate your time and effort in trying to resolve the issue by performing certain steps to login.



To understand the issue better, please respond to the questions below:

1. Is the PC connected to university network/domain network?
   
2. Is the computer connected to the internet while you are trying to login to your computer?
   

If you are not connected to internet, please connect an Ethernet cable to the PC and then try logging.



However, I would suggest you to follow the steps mentioned below and check if that helps.



Method 1:



Try booting the PC in to safe mode and check if you are able to login. Refer the article

Start your PC in safe mode in Windows 10



If the issue persists, please try the next method.



Method 2:



Since you are unable to login, I would suggest you to try rolling back the update and check. Refer the section
Go back to your previous version of Windows in the article
Recovery options in Windows 10



In addition, you can also try resetting the password for the university account and check if you are able to login. In order to reset the password please get in touch with the university.



If the issue persist, please get back to us with the result of troubleshooting steps to assist you further with the issue.



Regards,

Prakhar Khare

Microsoft Community – Moderator