Windows 10: I am not able to login with my Microsoft account ID because whenever I sign in, it asks for...

I am not able to login with my Microsoft ID because whenever I sign in, it asks for a verification code on the Authenticator app, but I am not getting the code.

:)

 

Not Able to login

Hi,

Thank you for posting to Microsoft Community.

Please confirm the following things for me.

1. Is your system connected to the internet? You can check this through the network icon at the bottom left corner of your login screen.
   
2. What error message are you receiving when you login with your Microsoft account?
   

I would suggest you to login to
http://login.live.com/ with your Microsoft account and check if you are able to sign-in with your credentials.

If you are able to sign-in with your Microsoft account on the live website, you can follow the steps in this article to ‘Start
your PC in safe mode in Windows 10’, kindly follow the steps in the section ‘From the sign-in screen’ and check if you are able to login to your system.

We await your response.

Aaron Summith

Microsoft Community – Moderator

 

Cannot login with microsoft account on Windows 10.

Hi John,



If you are using Microsoft account to login into the user account, I suggest you to convert the user account to
Local account and using the new Microsoft account change to Microsoft user account by following the below steps and check if the issue is resolved.



Step 1: To convert to local account.

• Press Windows logo + I keys on the keyboard to open system
  Settings window.
• Click Accounts and under Your emails and accounts, click on
  sign in with a local account instead option.
• Enter your Microsoft account password and click on Next.
• Type the Password, and Password Hint that you want set for the local account and click
  Next.
• Click on Sign out and Finish button.
• Login to check if the changes are effective.

Step 2: To switch to Microsoft account.

• On the newly converted Local user account, press
  Windows logo + I keys on the keyboard to open Settings window.
• Click Accounts and under Your emails and accounts click on
  sign in with a microsoft account instead option.
• Enter the new Microsoft account ID and Password and click Sign in.
• Follow the on-screen instructions and check if the changes are effective.

Write to us with the status of not able to login using Microsoft account on the computer for further assistance.
Your reply is most important for us to ensure we assist you accordingly.



Thank you.

 

Surface Pro: Sign-in asks for MS Account Password

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue.

• 
  Are you able to login to Windows?
  

I suggest you to again create PIN password and check if the issue persist

Follow the steps below and check if it helps.

• 
  Go to all settings.
  
• 
  Click on Accounts, under sign in options.
  
• 
  Select Add PIN and check if the helps.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.