Windows 10: I am not able to play my videos that I ordered. 0xc3360190

I am not able to play my videos that I ordered.



I don't want a refund I just want to play the videos that are on my account.

:)

 

Unable to play videos recorded with Surface Pro 4

Hello Chad,

Thank you for posting your query in Microsoft Community Forums

• 
  Which video player are you playing the videos?
  
• 
  Is this specific to particular video or all the videos?
  

In order to help you better, I would suggest you to play the file on another video player and check if you are able to video. Also check if you are able to play on another device.

Based on the results, we can assist you appropriately.

 

video not playing

Hi,

Thank you for writing to Microsoft Community Forums.

1. May I know, which video player you are using to play the video?
   
2. Are you able to play the video on any other computer?
   
3. Are you facing the issue with only specific video or with all the other videos?
   

This issue could also occur when the USB or SD card is corrupted when you have transferred the video.

Try the troubleshooting methods provided below to further narrow down the root cause of the issue.

Method 1: Try a different video player.

1. Try to use a different USB to transfer the video, if you are playing it on other computer or device.
   
2. I suggest you to try a different video player and check if it plays.
   
3. You can also check on different device or computer.
   

Step: Run Windows Media player troubleshooter.

1. Press Windows + R key on your keyboard together.
2. Copy and paste the below command and run each at a time and follow the onscreen instruction on the troubleshooter
3. msdt.exe -id WindowsMediaPlayerConfigurationDiagnostic
4. msdt.exe -id WindowsMediaPlayerLibraryDiagnostic
5. msdt.exe -id WindowsMediaPlayerDVDDiagnostic
6. Reboot the computer and check.

If you still face the issue, reply to this post with more information.

Hope it helps,

Amit Sunar

Microsoft Community – Moderator

 

videos from Sony handycam to Dropbox

Hi Richard,

• Is this issue specific to Sony Handycam videos?
• Are you able to play other videos in your system?
• Did you try playing these videos in another Computer?

In order to update the video driver, I suggest you to follow the below steps.

a) Press Windows +X keys on the keyboard.

b) Select Device Manager.

c) Find and double-click on Display Adapter.

d) Below you find driver for Graphics, right-click and
Update driver software.

e) Follow the onscreen instructions to update the display drivers.

Please get back to us with the above information in order to assist you accordingly.

Thank You.