Windows 10: I am not able to shut my system

i am not able to shut my system and also not able to open cmd

:)

 

Programs not working

In post 26 there were steps listed to fix the operating system corruption.
Are you able to follow them?
In post 29 was the suggested dism repair command.

 

System not shutting down Windows 10

Hi,

Thank you for posting your query in Microsoft Community.

As per the description, I understand that when you select the option to Shutdown, only the display is going Off and the system is not shutting down. I suggest you to follow the steps provided below and check if it helps.

• Right click on Start and select Control Panel.
• Change View by to Large icons and click on
  Power Options.
• In the left pane, click on Choose what the power button does.
• In the right pane, under power button settings select
  Shut down from the drop down list.
• Click on Save Changes and close the window.

Hope this helps. Keep us posted on the status for further assistance.

 

Windows 10 Pro (fully updated) will not shut down properly

Hi Chayan,

I appreciate if you could answer few questions to narrow down to the issue.

• What is the make and model of the computer?
• How exactly are you shutting down the computer? Is it from Start menu?
• Did you try shutting down by pressing and holding the power button?
• Did you make any recent changes to the computer settings?
• Did you plug any external device to the computer?

I would like to inform you that it is bit difficult to pin point on the exact reason behind the issue unless we get the answers for the questions asked above.

As an initial troubleshooting step, I suggest you to press and hold the power button and check if the computer able to shut down completely.

If the issue persist try unplug plug the charger\power cord from the power source and check if the issue persists, this may also arise due to any fault in the power source.

If the above steps doesn’t work, I suggest you to check if the fast startup option is enabled.

• Access control panel by right clicking on the Start menu.
• Choose Power options.
• Select Choose what the power buttons do and check if it is enabled.(Disable it if enabled)

Please let us know if you are able to shut down the system properly after following the above steps. If the issue persists, please reply with the required information. We will be glad to assist.

Thank you.