Windows 10: I am not able to use fingerprint scanner and facial recognition sign in option.

From the start, when i bought the laptop HP Pavilion 360, I am not able to use facial recognition option. It is showing as 'currently unavailable'. After this, recently I am not able to use my fingerprint scanner as well and showing the same reason. Both of them are showing that they do not have compatible camera or scanner to use the sign-in option. Please help!!

:)

 

Can I have fingerprint recognition and facial recognition simultaneously active as sign-in options?

I used to have fingerprint recognition on my laptop setup as a sign-in option. I then setup facial recognition as well. Now I can't sign-in using the fingerprint sensor. Is it possible to have both active? Sometimes one is more convenient than the other.

I tried to go to settings to turn fingerprint recognition on and it's listed as currently unavailable.

I'm using a Lenovo ThinkPad T14s Gen 2.

 

facial recognition

Hi Dawn,





Based on the details you have provided, you can follow these steps to set a new scan for facial recognition:

• 
  On the
  Start
  button, go to
  Settings > Accounts > Sign-in options.
  
• 
  Under
  Windows Hello, choose
  camera setup option.
  
• 
  Select
  Remove
  to delete or remove the previous facial recognition setup.
  
• 
  To setup a new facial recognition setup, go to
  Set Up > Get Started.
  
• 
  Follow the instructions to scan your face and click
  Finish.
  

Let us know how it goes.



Regards.

 

facial recognition

Hello,

Facial Recognition was developed as part of the new security features of Windows 10. We would like to confirm if you are
trying to turn off the Facial Recognition feature for Windows Hello or for the
Windows 10 Camera app?

If you are requesting to turn off the Facial Recognition feature for Windows Hello, you can follow these steps:

• Go to Settings.
• Select Accounts.
• Click Sign-in options.
• Under Picture password, click Remove.

However, we have yet to include the option to turn off Facial Recognition feature in Windows 10 Camera app. We suggest that you
submit a suggestion to our Feedback Hub. Your feedback helps us continually improve your experience with our products. To submit a feedback, follow the instruction below:

• Open the Windows 10 Camera app.
• Click the Gear icon located at the upper right corner of the screen.
• Scroll down, click Send Feedback.

Let us know if you have other questions.