Windows 10: I am not able to use my fingerprint scanner or my pin after running msconfg run command

I was receiving virus affected notifications on my laptop I ran the virus detector but due to expiration of my subscription I was not able to do the antivirus thing . I searched on the net how to do it manually and came across the run tab . I ran the msconfg command and selected diagnostics from among the 3 options and then restarted my pc , after this I have not been able to use my fingerprint or my pin to unlock my pc when I choose the pin as my sign in option it says that my pin is unavailable and gives me an option to set my pin . After clicking set my pin it asks me to download an app fro

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Fingerprint Scanner Not Working

Hello Gary,



Thank you for posting on Microsoft Community.

To resolve this issue try the following steps:

• 
  Have you updated the driver for the Finger Print scanner? If not, check on the manufacturer’s website (HP).
  
• 
  Check if installing the latest driver of the fingerprint scanner allows you to login using a Microsoft Account?
  

This issue might occur due to driver incompatibility since upgrading to Windows 10.



If you have the raw executable file of the corresponding driver for the validity sensor, I would suggest you to install the downloaded driver file in compatible mode with Windows 7 or 8. Refer to the following steps to do so.

• 
  Right click on the driver, and click on Properties.
  
• 
  Go to the Compatibility tab.
  
• 
  Check the box for Run this program in compatibility mode for:
  
• 
  Select Windows 7 in the list of Operating systems.
  
• 
  Click OK.
  
• 
  Double-click the driver file to install the driver and follow the onscreen instructions.
  
• 
  Reboot your computer.
  

Hope the above steps help.



Thank you.

 

fingerprint scanner

Hi,



Thank you for writing to Microsoft Community Forums.

We understand how annoying it could be as you are unable to use the Windows Hello fingerprint sign in feature. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed? (Type
  winver in Windows search/Run command)
  
• What is the model number of the HP PC?
  
• Do you get any errors message/code when you try to set up Windows Hello?
  
• Are you aware of any changes on the PC prior to this issue?
  

In this scenario, we would suggest you to perform these steps on both the Microsoft user account and then check.

1. Sign-in to your Windows 10 Administrator account using password.
   
2. Now; open your File Explorer and browse to the location:
   C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft
   
3. Right click on the NGC folder and select
   Properties from the context menu.
   
4. Under the "Security" tab, click on "Advanced" option.
   
5. From the following window, next to the Owner section, click on the "change" link.
   
6. Under the Enter the object name to select option, input
   Administrators if you are using administrator account, or the local user name.
   
7. Click on Check Names and then
   OK.
   
8. Once you have followed all these steps, you should be able to enter
   NGC folder. Delete all the files from the folder
   
9. After removing contents of the NGC folder, add a
   PIN/Face/Fingerprint by following the path: Click on Start Menu > Settings app > Account Settings> Sign-in Options> Add a
   PIN/Face/Fingerprint.

Also, follow these steps to reset the windows Hello on the PC.

1. Press the Win + R keys to open a Run dialog box
   
2. Type services.msc and click OK.
   
3. Scroll down and select Windows Biometric Service from the left pane.
   
4. Right click on it and select Stop from the context menu
   
5. Press the Win + E keys to open
   Windows/File Explorer
   
6. Navigate to C:\Windows\System32\WinBioDatabase
   
7. Copy and paste the .DAT files into a new folder on the desktop location
   
8. Now delete/rename the .DAT files
   
9. Now perform step 1,2 & 3
   
10. Right click on it and select Start from the list that appears
    
11. Restart the PC and add a
    PIN/Face/Fingerprint by following the path: Click on Start Menu > Settings app > Account Settings> Sign-in Options> Add a
    PIN/Face/Fingerprint.
    

If issue persists, please let us know the details. You may try and re-install the appropriate drivers for Biometric Devices.



Aditya Roy

Microsoft Community – Moderator

 

We couldn't find a fingerprint scanner/camera Windows Hello

Hello, I'm experiencing some issues while trying to enable the Windows Hello login via camera and fingerprint. Basically I have this Windows 10 21H2 joined to a domain, and using administrative creds I've enabled the registry keys to enable Windows Hello and PIN login.

Unfortunately I'm not able to use the Hello camera or fingerprint despite the device is Windows Hello compatible (HP Elitebook G8). I've tried all the suggestion reported on the tutorials but still no luck, I have the error: We couldn't find a fingerprint scanner compatible with windows hello fingerprint On both camera and fingerprint. Both devices are recognized properly via devmgmt. Do you have any suggestion? Thank you!