Windows 10: I am showing an old email with my sign it how do I change this to the correct one

Discus and support I am showing an old email with my sign it how do I change this to the correct one in Windows Hello & Lockscreen to solve the problem; My sign in window is showing an old email not the current one that I need to show up how do I fix this... Discussion in 'Windows Hello & Lockscreen' started by YolandaLogsdon, Nov 7, 2018.

  1. I am showing an old email with my sign it how do I change this to the correct one


    My sign in window is showing an old email not the current one that I need to show up how do I fix this

    :)
     
    YolandaLogsdon, Nov 7, 2018
    #1

  2. Delete old email sign in address

    Hi,

    Difficulties verifying the old security details in your Microsoft account may result in errors canceling or removing the profile. For us to rectify the account removal concern, we'd like to verify the following information:

    • Where exactly are you prompted to sign in with the old email address?
    • Have you tried resetting the password for the old account to recover it?
    • Were you able to log in successfully on your account online?
    • Have you made any significant changes to your account prior to this happening?
    • What troubleshooting steps have you taken so far?

    Your reply is highly appreciated.
     
    Dhavelyn Mer, Nov 7, 2018
    #2
  3. I changed my MS Account email but the Mail app shows old address - How to update?

    I don't want to remove my Microsoft mail account. I want it to reflect the correct email address.

    In step number three above, I only see one email address and it is the
    old
    one, even though on my Microsoft Account Profile there is only one email and it is the
    new one.

    I am signing on to the PC with the new email and the mail app only shows the
    old email. :-( Furthermore, when I send an email the from: is also the old address.

    I have also tried to switch to a local account and then reconnect to no avail.
     
    Kurt R. Opel, Nov 7, 2018
    #3
  4. Xylee Del Win User

    I am showing an old email with my sign it how do I change this to the correct one

    Incomplete email address, so I can not sign into laptop.

    Since you already went into your account under the correct email and changed the password, we'd like to know more for us to research further. Kindly answer the following questions:

    • Is this the only administrator account on your Windows 10?
    • Have you checked if you can sign in offline?

    Meanwhile, we suggest that you
    start your computer in safe mode
    and see if you can sign in with the new password. On the article, kindly follow the steps on the section that says
    From the sign-in screen.

    Kindly get back to us for further assistance.
     
    Xylee Del, Nov 7, 2018
    #4
Thema:

I am showing an old email with my sign it how do I change this to the correct one

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