Windows 10: I am struggling to use HP Smart print or connect to printer

The latest Windows 11 update made HP Smart app dysfunctional. I cannot connect nor print to my HP Printer. I checked with HP and they ran diagnostics. HP reported it as a Microsoft issue.

:)

 

cannot print on network printer HP P1606DN

We can try the following ways to troubleshoot or resolve the issue:

First check the IP address of the printer? If it is consistent with the IP address we pinged?

1. If it is an IP address automatically assigned by the DHCP Server, this IP address may change. If it is not consistent with the IP address we pinged, the IP address of the printer is changed, we need to change the IP address of the network printer.
   
2. If it is consistent with the IP address we pinged. Then we turn off the network printer and ping its IP address, it should be not ping normally. If we can ping its IP address, it means that other devices on the network are using this IP address.Then we need to view the real IP of the network printer.
   
3. All of the above checks, after determining the IP address of the printer, and we can ping this IP address. If we still can't print now, delete the printer on our computer and re-add this network printer according to the printer's instructions.
   

We also need to go to the HP official website to download the printer driver of this model, and then install the network printer.

How to change IP address of printer

Step one:Installing wired network driver

Method 1:

The HP Smart Install driver, only Windows system supports this type of installation.
Check the IP Address on the configuration page. On the computer to install the product, open the Web browser. In the browser's address line, type the IP address of the product.
Click the tag of HP Smart Install, and then click the Download button.Run the downloaded driver and follow the instructions on the screen to complete the installation process.

Method 2:

Use random CD to install driver.Insert the software installation CD into the computer CD driver.If the installation program is not automatically opened, please browse the contents of CD SETUP.EXE and run the file. Set up products and install software according to the instructions on the screen.

Note: ensure that when prompted, select "configure to print through the network".

Step two: configure the network settings

Use the embedded Web server to view or change the configuration settings of IP.
The specific steps are as follows: look at the configuration page and find the address IP. If you use IPv4, then the IP address contains only numbers.The format is: xxx.xxx.xxx.xxx . If you use IPv6, then the IP address is a combination of sixteen character characters and numbers. Its format is similar to: xxxx:: xxxx:xxxx:xxxx:xxxx .
To open the embedded Web server, type product IP address in the Web browser address line. Click Networking or other tabs to get network information. You can change the settings as required.

 

Error while printing documents through HP printer

Hi Swarup,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while printing a document through the printer. For further clarity on the issue, please respond to the questions below.

1. What is the exact error you receive while printing?
   
2. Do you face the same issue while printing from any other application?
   
3. Is the PC connected to domain environment?
   

Meanwhile, I would suggest you to follow the steps mentioned below and check if that helps.



Method 1:



Try fixing printer issues with the HP print and scan doctor. You can download and run HP print ad scan doctor from

HP website



Method 2:



Try running the Windows 10 troubleshooter and see if that helps. Refer the article

Fix printer connection and printing problems in Windows 10



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Windows Update KB4022725 breaks hp network printer driver

The following steps worked for me:

1. Remove HP printer via classic Control panel>Hardware and Sound>Right click on HP printer to remove it. OR Windows Settings> Devices>Printers and scanners>Click on HP printer in list and Remove device.

2. Remove HP Basic printer driver via classic Control panel> Uninstall a program (Remove e-Print via Windows Settings). OR Windows settings> Apps> HP driver uninstall and HP e-Print uninstall.

3. Open up the run command with the "Windows Key + R" key combo. Type printui.exe /s and click OK opens Print Server Properties.
Click on Drivers tab. Under installed printer drivers look for HP e-Print click on it and click Remove at the bottom and then exit.

4. Open Windows Settings or classic Control Panel and add printer. If your printer is connected to your network via Wi-Fi or Ethernet windows will find it. Select your printer and windows will install the driver.
Do not use printer driver from HP as this will re-install e-Print.

I hope this helps someone.
PS HP sort your software out; many people are using Windows 10 and they don't need to struggle to get HP products to work!