Windows 10: I am stuck in a "Help us secure your account" loop. Help!

Hello,For the past week or so, I have been locked out of my Microsoft account, which is not this one. When I attempt logging in, I am greeted with a page saying "Help us secure your account." I follow the instructions, to where it asks me to verify the last four digits of my phone number. When I enter them, I keep seeing "There's a temporary problem with the service. Please try again. If you continue to get this message, try again later." Absolutely nothing I have done has been effective in getting past this message. What can I do?

:)

 

help to remote connect

not sure how to use both programs u 2 suggested, i need more helpful steps thanks

 

i update bios then black screen ???? pls help me 980ti

@smoka Great you fixed it and would be interesting to know how you did it. Care to list the basic steps you took to do it so that it can help others stuck in the same situation?

 

Stuck in a loop after windows performed repair

Hi,

Thank you for posting in Community.

We understand your concern and we will provide the information required to help you resolve the issue.

As per the information that you have provided, I suggest that you perform Power Drain as you are stuck in a loop and this might help you access the desktop screen. To learn how to perform this follow the steps below

• Unplug the charger and remove the battery of your laptop, if using a desktop remove the power
  cord.
• Press and hold the Power button for 30sec
• Plug the charger/power cord and restart system

Hope this helps