Windows 10: I am trying to connect via Chat

I would like to chat with Microsoft support.

:)

 

facebook chat cannot connect

Hi ScottFellman,





Thanks for posting!



Please have a look at the Related Content to this subject, you will see many suggestions how to fix this Facebook chat connection issue.

Also please find below post with the basic steps that would usually resolve this issue;

http://answers.microsoft.com/en-us/...ook-chat/c55f2dec-aacc-47c2-a84f-c52078fd27ef



...follow the steps in the Answer.



Hope this helps, Regards,

 

cant connect to chat

First, you need to insure that you have an active cellular data connection or WiFi connection for Facebook Chat to work. To confirm:

• Press & hold the power button on your phone for 10-12 seconds. Once it reboots and you see the first splash screen, release the power button. This gives us a "fresh" place to start. This will simply reset your phone and software, but not wipe it
  out.
• Go to Settings
• Tap airplane mode => insure Status is turned off
• press back button
• For WiFi => Tap Wi-Fi and insure it is set to On and you are connected to a hotspot, then press back button.
• For Cellular => Tap cellular => insure data connection is On, then press back button.

Next, let's try the following for chat:

• Tap on the Messaging tile
• Tap on the ellipses (...)
• Tap settings
• Insure Facebook Chat is turned on
• Press back button
• Swipe to online.
• Wait a few seconds for it to sync and you should see any friends who are currently online.

If still not working, let's try this:

• On a desktop, open your browser and go to Outlook.com to check your account settings.
• On the top right corner of the screen, click on your name.
• Click Account Settings in the menu that appears next.
• Click on Permissions.
• Click on Manage accounts.
• Click on Facebook.
• Insure that Chat with Facebook friends is checked. Also check any other features you'd like to perform on your phone.
• Go back and once again try the chat suggestions above. This should be working now.

I hope this helps!

David

 

can't connect to chat

1) Turn of Facebook Chat.

2) Set Chat status to Offline.

3) Go to Battery Saver option in settings.

4) Turn on Battery saver.

5) Go to Advanced Settings inside Battery Saver.

6) Tap on each of the three options there from bottom to top one after another.

7) Come back and turn off the Battery Saver.

8) Go back to messaging and turn on Facebook Chat.

9) Now set chat status to available. It should get connected.

Try these steps as it is mentioned. If still it fails, you can add a step between step 2 and step 3. This new step is nothing but switching your device off and then on. It should definitely work

Try solutions given on these threads

http://answers.microsoft.com/en-us/...umia-520/c63b9e11-40ce-48eb-b439-bf28e59fbe43

http://answers.microsoft.com/en-us/...dropping/27d81a4c-9910-4657-ac10-35466ff909f1