Windows 10: I am trying to import my photos from my iDevices to Windows 10 PC

I am trying to import my photos and videos from my iPad 7th Generation; iOS 14.1 and my iPhone 8 Plus; iOS 14.1 using the 'Photos' app and it consistently tells me that "Something went wrong... Your files might not have been imported." I check my destination folders I have tried multiple destination folders and see that some of my files were imported, but not all.


I have tried rebooting multiple times the computer, the iPhone, and the iPad, made sure I have all items updated, tried multiple USB cables and ports, I have disabled my anti-virus and firewalls, but I still get the same message and same results. I am at a loss at to what to try at this point.

:)

 

importing photos

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties as you are unable to import pictures from your iPhone to the PC using Photos app.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type
  winver in Windows search/Run command)?
  
• Which app/program are you using to import the photos?
  
• Did you try different USB cable to connect the iPhone?
  
• Does it happens on all the USB port on the PC?
  
• Were you able to import photos before using Photos app on the PC?

Meanwhile, we would suggest you to perform these steps if you are using
Photos app to import the pictures and check.



Step 1: Reset Photos App

1. Press Windows + I key to open Windows
   Settings.
   
2. Click on Apps and select
   Apps & feature from the left pane.
   
3. Scroll and look for the Photos app.
   
4. Select the app and click on Advanced
   option.
   
5. Click on Reset and once you see a
   tick mark, then relaunch and check.
   

Step 2:
Uninstall app using Power shell command

1. Press Windows + X key and select Windows PowerShell (Admin).
   
2. Copy and paste this command, then press enter:
   Get-AppxPackage *Microsoft.Windows.Photos* | Remove-AppxPackage
   
3. Close the PowerShell command and restart the PC.
   
4. Reinstall the Photos app from Microsoft Store and check.
   

Regards,

Aditya Roy

Microsoft Community – Moderator

 

iPhone Photos import to Windows 10 PC not working

I would like to troubleshoot my inability to import photos from iPhone to Windows 10. I am an advanced user struggling to find relevant help on the internet since most results are unusable masked adverts for paid third party software.

I want to use it the following way

1. connect iPhone via USB to my Windows 10 PC
   
2. open Microsoft "Photos" app
   
3. click in the upper right on import > add from the device over USB
   
4. select all photos and click import
   

4th step is where it fails, with no usable message.

• I have set the device as trusted on iPhone
  
• I mostly don't see it in My Computer, therefore I cannot just copy
  
• I tried uninstalling every driver and iTunes software
  
• Despite not being visible in Windows Explorer, iTunes can always access the contents with no issue
  
• it has a tiny moments when it starts working, but overall import fails sooner or later and never copies all 3k photos. Mostly MSPhotos don't show any content, just failure message, sometimes it shows it's content and acts as I can select what to import, but as described fails sooner or later
  
• iTunes can successfully copy entire phone.
  
  Other attempts
  
• I tried multiple free 3rd party SW, all of them either failed or seemed like to be usable only after buying their extended version
  
• I tried using iTunes for Syncing the Photos
  
  • I maybe don't know how to use it, or it is faulty too. But I've set the directory where my Photos should be synced, but sync seems to just backup the phone and creates tiny 'Photo Database file', but no photo actually gets copied onto PC.
    

 

Windows 10 photos won't import

Hi,

Since you mentioned that you were able to import photos the first time you tried it, we suggest that you download and run the
Windows app troubleshooter and check if it resolves the issue. This troubleshooter will scan your PC and attempt to automatically fix issues with the Windows store apps.

If the Photo app still isn't working, try to reset it by following these steps:

• In the Search box, type Settings.
• From the results, click on Settings to run the app.
• Tap System and select Apps & features.
• Click on the Photos app and hit Advanced options.
• Press Reset.

You may also want to check if you have permissions to the folder to which you are importing the photos. Here are the steps to give permissions to the folder:

• Right-click on the Pictures folder, in the File Explorer, and select
  Properties.
  
• Under the Security tab, click on HomeUsers
  under Group or Username.
• Choose Full Control under Permissions for System
• Repeat steps 2 & 3 for Administrators under Group
  or Username.

Restart your PC and try importing the photos again.

Additionally, you may want to read Andre Da Costa's Forum article using the link below for more info:

Complete Guide to Importing Your Photos in Windows 10.

Regards.