Windows 10: I am trying to return Minecraft Dungeons so I can buy it for the correct account, however,...

Minecraft Dungeons is not showing up in my account even though I have bought it and have received a receipt. I want to return it so I can put it on the right account

:)

 

Minecraft dungeons

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern as you are unable to login to Minecraft Dungeons on your PC.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type winver
  in Windows search/Run command)
• Are you signing in with the same Microsoft Account, you used at the time of purchase?
• What is the complete error message are you receiving while login?

Meanwhile, we would suggest you to perform these steps and check if the issue persists.



Step 1: Reset the app.

1. Press Windows + I key to open Windows
   Settings.
   
2. Click on Apps and select
   Apps & feature from the left pane.
   
3. Scroll and look for the Minecraft app.
   
4. Select the app and click on Advanced option.
   
5. Click on Reset and once you see a tick mark, then relaunch and check.

Step 2: Fix problems with apps from Microsoft Store

We would suggest you to refer the steps as mentioned in this article:
Fix problems with apps from Microsoft Store



Regards,



Aditya Roy

Microsoft Community – Moderator

 

Share Minecraft Dungeons with family

In the past I've successfully shared Minecraft (bought on my account) with my children on the Family account and I was under the assumption that other games bought on my account could be shared with my children in the same way.

However having bought Minecraft Dungeons Hero Edition on my account, when I try to install it via the Windows Store on my child's account, it only shows the option to buy the game again and not to install it like it did when I shared Minecraft.

So my question is should I be able to share Minecraft Dungeons with child accounts or not?

 

Minecraft Dungeons Online play

Hello

When I try to "Play Online" when playing Minecraft Dungeons I get a message that says "To play MD online, you must sign in to your Microsoft Account. Would you like to sign in now?"

I press A to sign in and I get another message that says "Unable to connect to the Minecraft Dungeons service. Please try later."

This has been happening for 2+ weeks.

Any suggestions?

Much appreciated!