Windows 10: I am trying to set up my account on a new laptop but I can't get past 'Welcome back'

Discus and support I am trying to set up my account on a new laptop but I can't get past 'Welcome back' in Windows 10 Software and Apps to solve the problem; I am trying to set up a new ASUS laptop. I cannot get past the welcome back screen:Restore from DesktopSet up as a new devicenext is greyed outI have... Discussion in 'Windows 10 Software and Apps' started by Judy Wayman, Jan 17, 2023.

  1. I am trying to set up my account on a new laptop but I can't get past 'Welcome back'


    I am trying to set up a new ASUS laptop. I cannot get past the welcome back screen:Restore from DesktopSet up as a new devicenext is greyed outI have tried switching on and off. I can't get any furtherWhat do I do?thank you

    :)
     
    Judy Wayman, Jan 17, 2023
    #1
  2. angus Win User

    Settings can't be opened using the built-in administrator account


    Hello,
    Unfortunately I have the same issue as Dabz from upgrading win7 to win10.
    I've tried opening settings using all the suggested methods and it will not load using my account with Administrator access nor the built-in Administrator profile. I also tried other methods not listed such as using Run. Control panel is just a stepping stone to add users in Settings.
    I'm also having explorer.exe issues, which I believe is preventing Settings from loading.
    Using cmd (Admin) I successfully created a new user profile [and granted admin access also using cmd (Admin)], however win10 will not allow this account to log on. win10 does not list this new user within control panel but it does in the start menu. win10 will not allow to log in or switch to the new account via the start menu either.
    I can access settings in Safe Mode but this will not allow me to create a new account.
    Any help/suggestions will be greatly appreciated.
    Cheers
     
    angus, Jan 17, 2023
    #2
  3. Edge Search Does Not Permit Change of Region


    I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

    Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
    We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
    I would suggest you to try the below steps and check if it helps.
    Step 1:
    Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

    1. Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
    2. Select Settings and click on Choose what to clear.
    3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.
    Step 2:
    I suggest you to create a new user account and check if the issue occurs.

    1. Go to Settings.
    2. Choose Accounts and then select Family and other users.
    3. Select add someone else on this PC.
    4. Enter a user name and hit next.
    5. Click on Finish.
    6. Sign out from the current Account and Log into the new account.
    Step 3:
    It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.
     
    hurricane51, Jan 17, 2023
    #3
  4. cjayed Win User

    I am trying to set up my account on a new laptop but I can't get past 'Welcome back'

    Should my Microsoft Account have administrator privileges?

    I just finished reinstalling Windows 10 (Creator version) and decided to have the installation process create a Microsoft Account instead of bypassing that step like I have on other laptops in the past and creating a local account later. After the install I went to Accounts in the settings and saw that the Microsoft Account was listed as an Administrator. I always thought the main user should only have standard privs for security purposes. Thoughts? Should I create a new admin account and try and change the MSA to a standard account?
     
    cjayed, Jan 17, 2023
    #4
Thema:

I am trying to set up my account on a new laptop but I can't get past 'Welcome back'

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