Windows 10: I am trying to uninstall cyberlink power dvd 12

I recently installed windows 10 pro, love the program. recently I tried on a few occasions to uninstall cyberlink power dvd 12, it is listed as cyberlink media 10 in the apps files. when I hit uninstall, install shield starts and stops 3/4 ways thru and give the following message. 1628 failed to complete installation. can somebody tell me how to fix 1628 and uninstall cyberlink media suite 10. thx g

:)

 

cyberlink power DVD

Hi andreaszabo_516,

Thank you for your response.

Follow the steps to uninstall and reinstall Cyber link application.

1. Click on the Settings icon from the start menu.
   
2. Click on Apps > Click on
   Apps and features.
   
3. Scroll down and search for cyber link power DVD application.
   
4. Click on the application and select
   Uninstall.
   

Restart the computer and download cyber
link power DVD application
from Microsoft store. Let us know if it is working.

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

Roohi Taj S

Microsoft Community - Moderator

 

cyberlink power DVD

Hi andreaszabo_516,

I understand how something like this can really try your patience. However, let’s try to fix this issue with the following steps.

Visit Cyber
link power DVD application
in Microsoft store, go to System requirements option. It is stated that the application is only compatible with Windows 8, however I suggest you to run this program in a compatibility mode. You can follow the
steps mentioned in the Microsoft article on Make older
programs compatible with this version of Windows.
You can also try with another DVD and check for the issue.

I would also suggest you download the other DVD player from Microsoft store which is compatible with Windows 10 or use your favorite search engine to find the DVD player to accomplish the same task. Let us know the results to help
you further on this issue.

Hope it helps.

Roohi Taj S

Microsoft Community – Moderator

 

cyberlink power DVD

Hi andreaszabo_516,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below questions:

• What is the make and model of the computer?
  
• Which version of Windows are you using? (To check, type: winver in start menu and hit enter.)
  

• What happens when you play the DVDs using Cyber link PowerDVD? Do you get any errors?
  
• Have you tried playing these DVDs using any other application on your computer?
  

If the power DVD application is downloaded from the Microsoft store, I would suggest you to refer this article to
Fix problems with apps from Microsoft
Store and see if it helps.


As you have also mentioned that there is a conflict with Bluetooth connection and shutdown of Windows, we can try and reset the power schemes to default and update the Bluetooth drivers from the steps below.

Step 1: Restore default power options.

• Press Windows key + X and select Command prompt (Admin).
  
• Copy and paste the command :
  powercfg -restoredefaultschemes
  
• Press enter and check if you can turn off the computer now.
  

Step 2:
Update Bluetooth drivers.

1. Press Windows and R key together on your Keyboard.
   
2. Type devmgmt.msc and hit enter.
3. Right click on the Bluetooth driver and select “Uninstall”.
4. Restart the computer once it is uninstalled.

Restarting the computer will automatically install the drivers. For more information, refer the Microsoft article
on Update drivers in Windows
10.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator