Windows 10: I am unable to access the Admin Account

This is what I did step by step:1. I went to the Control Panel.2. I went to User Accounts.3. I selected Manage Accounts.4. I clicked "Add a user account."5. After adding the new user, I immediately made the new user the admin.6. I went to switch users, and when I clicked "sign-in," the loading icon swirled and then halted.I do not know what to do and am heavily debating resetting the PC.Interestingly, when I logged into the Microsoft store with the email for the admin account, I was prompted with a password option, which happened to be the password for my local account previously the admin ac

:)

 

Unable to access Admin account.

Hi Jedigal.

Thank you for posting your query in Microsoft Community.

Sorry for the inconvenience caused to you.

I suggest you to enter Safe Mode and enable built-in administrator and check.

Step 1: Start computer in safe mode.

• 
  Type Settings in the search box on the desktop, select
  Settings.
  
• 
  Here select Change pc settings and then
  General.
  
• 
  Scroll down to Advanced startup, click
  Restart now.
  
• 
  Click on Troubleshoot, Advanced options, and Startup Settings.
  
• 
  Click Restart, select
  Safe mode and then press Enter.
  

Step 2: Enable Built-in administrator.

• 
  Open the Task manager. Here’s a tip: Press
  CTRL + Shift + ESC.
  
• 
  Click File >Run New Task.
  
• 
  Make sure you have a check mark beside “Create this task with administrative privileges”
  
• 
  Type CMD.
  
• 
  Type the following command and hit
  Enter:
  

• 
  net user administrator /active: yes
  (Check for the spaces)
  

6. Now log off from the current user and login to the built-in administrator account from the login screen.

Step 3: Create a new user account with the built-in admin account.

Create a new user account

Manage user accounts in Windows - Microsoft Support

After creating new user account, press Windows key, type
Mange your account and hit Enter. Click on Family
and other users and select the newly created account. Now change the account type to
Administrator.

Note: Please follow the same steps and type
net user administrator /active: no to disable admin account after the troubleshooting is done.

Hope this will help you. Keep us posted with the status of the issue to assist you further.

Thank you.

 

KMODE EXCEPTION NOT HANDLED ON ACCESSING ADMIN ACCOUNT

Thanks for the reply.

The system doesn't have any Restore Point.

Secondly, in the safe mode as well I can't access the admin account. The BSOD appears with same error. Hence, I'm unable to access the admin user files from any local account either.

The priority is still to backup the admin user files. Any other suggestions are welcomed.

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code: