Windows 10: I am unable to buy Microsoft Dungeons. Minecraft Dungeons for Windows + Launcher is asking...

On a Win10 system running Minecraft Launcher and trying to buy the Dungeon. Asking for a profile address and only allowing a U.S. address.

:)

 

Minecraft Dungeons Refund

I clicked the button on the Minecraft launcher, then clicked the Heroes Edition button on the Minecraft dungeons website, which took me to the windows 10 Microsoft store page. At
that point, it seemed the only way to get the Heroes edition content was by buying the Windows 10 version from the Microsoft store.

I purchased 4 copies of Minecraft Dungeons from the Microsoft store for me and my kids. I never clicked download or install anywhere on the windows store - I was trying to use the Minecraft dungeons
launcher which was already installed on my PC from the Minecraft launcher itself.

I never clicked anything on the windows 10 store to download, install, or play the game. I could not use my Windows 10 version with the launcher AT ALL, but my refund request was still denied.

All I've received is an automated email about how "refunds aren't issued for digital games that have been played".

In the meantime I immediately purchased the game from the Minecraft Dungeons website, so I've spent $240 dollars on this game so far. I had to click the non-heroes-edition button, then scroll down
from there to get the non-windows-10 heroes edition version. it was *extremely* unintuitive and convoluted.

Please help me get a refund for the 4 windows 10 copies of Minecraft dungeons I purchased erroneously. thank you.

 

Minecraft Dungeons

Hello Emma,

Good day!

I'm Jericho, a fellow customer and an individual advisor. I am happy to assist you!

With regards to your concern, the version of Minecraft Dungeons is downloaded through a launcher program that is compatible on those operating systems (Windows 7 + above) while the ‘Windows 10’ version of the game is delivered directly through the Microsoft
Store application and does not include a launcher.

Meaning to say that the gameplay is not different between the two versions, only the method of accessing, downloading, and updating the game for the Minecraft Dungeon launcher and app from Store.

For your question, you cannot transfer the game nor launch your account through the Minecraft Dungeons launcher as purchasing on minecraftdungeons.net does not make you own the game on Windows 10 Store, and vice versa. So you may need to buy it again for you
to be able to run it using the launcher.

Hope that helps! Please let me know if you have other queries/concerns.

Cheers,

Jericho

 

Cannot Install Minecraft Dungeons.

I bought Win10 Minecraft Dungeons through the Microsoft Store, and cannot install it. When I open the Dungeons Launcher it says I need to buy the game, but when I get redirected to the store page it says I already have it.