Windows 10: I am unable to edit a birthdate on my Family share account.

I logged into my Microsoft account and it showed my birthdate as my son's. I believe something got mixed up when I created a family account to add my son. I tried for over an hour walking through steps under live chat which did not work. Under the Manage Consent part, it just circles back to a page that talks about family permission and does not allow me to update anything. I was using Microsoft 365 under my school account and now that I have finished and wanted to purchase for the family, it did not allow me as it thinks I'm a child.

:)

 

Error while changing my son's birthdate to be a child account: "Your birthdate cannot be updated at this time"

My son's account was set up as a standard Microsoft adult account. When I try to change his birthdate to be a child, I get this error:

Your birthdate cannot be updated at this time.

• He is already listed as in my family and shows in my Family list as an adult
• I am not allowed to manage his account from my own account (because he's listed as an adult)
• I have his login
• While logged into his account, I am given the option to change his birthdate, but it doesn't work.
• When I try to change the birthdate from within his account, I am given a prompt that I will be charged $0.50 to change his account into a child account.
• I agree to the $0.50 charge.
• Instead of updating his birthdate or asking for CC info, I get that error: Your birthdate cannot be updated at this time.
• If I change his country to Canada, I can update the birthdate, but the account still isn't a child account (which is my entire goal)
• If I try to change his country back to USA while keeping the correct birthdate, I get that same error above saying the birthdate cannot be updated at this time (even though I'm changing the country; not the birthdate).

Please help. I just want my son's account listed as a child account so I can manage his account and content restrictions. I have three children in my Family account. Two of which are showing as adults but are children.

How do I update my child's birthdate to convert his standard account into a child account?

 

error in birthdate on microsoft account

Hi RWagner2

Thanks for participating in the Microsoft Community. I'm Craig, an Independent Advisor and I'll do my best to help today.

You can read this:

How to change a birthdate on a Microsoft account

For adult accounts (includes most people, in most regions)

Sign in to Your info on the Microsoft account website.

Select Edit date of birth.

Change your birthdate, and select Save.

For child accounts, or parents changing a child's birthdate

If your child is above the statutory age (13 in most regions), they’ll need to sign in and update their birthdate using the steps for an adult account. If they're below that age, you can do it for them. Note: If their birthdate incorrectly shows them over the
statutory age, they need to update it as if it's their correct age by using the steps above for an adult account.

Using the parent's Microsoft account, sign in to your account on family.microsoft.com.

At the bottom of the Your family page, select Manage my child's profile info.

In the Manage permissions page of the child’s account that you want to change, at the right, select Edit this child's personal info and then follow the instructions.

For help with age verification, see Parental consent and Microsoft child accounts.

Source:
https://support.microsoft.com/en-ca/help/12411/....

https://answers.microsoft.com/en-us/newmsn/foru...

https://answers.microsoft.com/en-us/outlook_com...

Please let me know if you need further assistance.

Best Regards,

Craig S.

 

Microsoft Family - Changing account from child to adult

Hi Paulo,

To edit your child account(s), we need to
change
the
birthdate
of that account or
create/add another adult
in your family
account. To change the birthdate,
you may find the instructions to this question by following the links below:

• Change the birthdate on your Microsoft account.
• Age verification for parental consent.

To add another adult to your family account, kindly refer to
Add a child account your family
under
To add another adult your family.

Update us on how it goes.

Regards.