Windows 10: I am unable to get a microsoft agent on phone or web

I have tried multiple times, various browsers, all evening, trying to get a microsoft support agent on the line. When I click the "headphones" or contact us links, I get this error. What do you do if you can't use the internet to get a Microsoft agent on the line but the phone support tells you to go to the internet because it makes things "easier" and "faster?"

:)

 

Cannot type in microsoft virtual agent

Hi,

We need to clarify some information for us to better understand your concern. Kindly answer these questions:

• Can you please tell us how you're accessing Microsoft Virtual Agent?
• Which web browser are you using? Can you type in Microsoft Virtual Agent when using other web browsers?
• Can you still type on other web pages or when using other apps like Notepad or Microsoft Word?
• Have you attempted clicking inside the text box to see if the text cursor will appear?

 

desktop agent tray error message in windows 10

I tried the following suggestion. When I got to step 4, the list provided no checkmarks to uncheck and the icon for Desktop Agent Tray was a checkmark in a yellow circle. nothing happened when I clicked on the yellow circle with the checkmark. the title
on the list was Desktop Agent Tray(2) Clicking on the title opened a title beneath the Desktop Agent Tray (2) which did not have the (2)

the publisher of both titles was CenturyLink Inc and the status for the entry with the (2) was enabled and the status of the other entry was blank. Changing the status to disabled did nothing. the Start up impact was listed as high. There was another
entry under the two Desktop Agent Tray titles There was an icon then Dw20 with a high start up impact. No where was there a place to uncheck or delete. So far the box which lists the error disappears and there seems to be no problem. I just wonder why
it is there,



Hi,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

Desktop Tray Agent is a program used by Qwest to update their installer when setting up DSL (Digital Subscribers Line) based connections to computers. I suggest you to follow the steps below and check for the status:

• Press Windows key + R, type msconfig.
• Go to Startup tab.
• Click on Open Task Manager.
• Uncheck Desktop Agent Tray from the list.
• Click on Apply and OK.

Hope the information is helpful. Feel free to
write to us for any other assistance with Windows, we’ll be glad to assist you.

 

unable to play games Unity Web Player error.

Hi Daryl,

As an initial troubleshooting step I would suggest you to uninstall and reinstall Unity Web Player from Programs and features and check the status of the issue.

To uninstall programs, go to Settings.

• On the Start menu, then select Settings.
• Select System > Apps & features.
• Select the program, then select Uninstall. Some apps that are built in to Windows can’t be uninstalled.
  
• Follow the directions on the screen.

As you have clearly described that the issue is with Unity Web Player not with game or browser and Unity Web Player is not developed by Microsoft. I suggest you to contact
Unity Web Player Support. Thank you.