Windows 10: I am unable to sign into any of my emails in the microsoft store while on pc, however i can...

https://youtu.be/5a_jBRy3N0cHere is the clip of what it looks like.Any response, whether or not it is immediate, is appreciated. Thanks!

:)

 

App Store sign-in error, 0xD000000D

Hi Suzanne,

There's a possibility that you are currently signed in on your computer using your local account. For us to sort this out, we suggest that you sign in with your Microsoft account instead. Follow these steps:

• Open Settings > Accounts > Your email and accounts.
• Select Sign in with a Microsoft account instead.
• Follow the on-screen instructions.

Once signed in with your Microsoft account on your computer, try signing into the Windows Store app.

Update us with the result.

Regards.

 

Gmail on Microsoft Store

Hi,



Thank you for writing to Microsoft Community Forums.



Please help me understand the issue better, by answering the following questions:

1. How did you purchase the Minecraft for Windows 10?
   
2. Are you signed-in to the store using the same Gmail address?
   

However, you can try the following steps to try installing the game:

1. Open ‘Microsoft Store’ on your Windows 10 PC.
2. Click on the ‘Account’ icon on the top right hand corner of the screen.
3. Click on your ‘Email address’ and click on sign out.
4. Once the account is signed out, try signing in again.
5. Again click on the ‘Account’ icon, and sign in with your email address.

Please do follow the steps and try installing the game.



Hope it helps.

Prakhar Khare

Microsoft Community - Moderator

 

CAN'T SIGN IN MICROSOFT STORE

Thank you for your feedback. If the issue was not resolved after performing the steps provided we suggest disabling any security software (antivirus) temporarily. Take note that antivirus protects your PC against virus or malware. Make sure to enable it
once done checking if the Store will work.

In case the issue was not fixed, we would suggest creating a new user account. This will help us the determine if the current user account is corrupted or not. Refer to the articles below to start creating a new account:

• Set up accounts.
• Sign in with a Microsoft account.

Kindly get back to us with the outcome.