Windows 10: I am unable to sign into my pc user account when pc startup.

I am unable to type or key in my password to sign into my pc user account.

:)

 

Unable to sign into user account on PC

What account are you using when signing in to your PC? Is it a Microsoft account or a local account? Also, have your tried restarting your computer after running the account troubleshooter and tried signing in back? What other steps have you tried?

We'll wait for your response.

 

Unable to sign in after resetting PC, only Other User present

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you have reset the PC and there is no other user account apart from other user.



I would suggest you to boot the PC in to safe mode and check if you are able to login. Refer the section
From the sign-in screen in the article
Start your PC in safe mode in Windows 10.



If you are able to login to the PC in safe mode, try enabling the default administrator and then login to the PC. Follow the steps mentioned below to enable default administrator.

1. Open Start Menu and type
   CMD.
   
2. Now right click on it and click on
   Run as administrator.
   
3. Type the following command to enable hidden administrator:
   net user administrator /active:yes
   
4. Restart the PC and then try logging in to the
   Administrator account.
   

If you are able to login to the Administrator account, create a new user account and try to login. Refer the article

Create a local user or administrator account in Windows 10.



If you have any further queries, please get back to us with the results of the troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Microsoft account Sign in option under user account is not working

Hi NAvneet.

Many thanks for your help. But this didn't work.

Should I try the below procedure. Someone has suggested this method to similar query in other thread. Pls suggest:

Please follow the steps to enable the build in administrator and check if it helps:

• Use the power button on the sign-in screen to Shift+Restart. This will take you to the recovery boot menu.
  
• Click Troubleshoot, Advanced options, Startup settings. When given the choice of startup options, try booting the PC in
  Safe Mode with Command Prompt. If you can’t get there, skip to the next major step.
  
  • If you can get to a CMD window, enable the built-in administrator account:
    
    net user administrator /active:yes
    
  • Then restart and sign-in as the Administrator account.
  • Once in the Administrator account, open Regedit
    and go to the following key:
    
    HKEY_USERS\.DEFAULT\Software\Microsoft\IdentityCRL\StoredIdentities
  • Save a backup of the key: Export the StoredIdentities key to a .REG file on the desktop.
    
  • Then continue with step 4 below.
• Use boot media to access the recovery command prompt.
  
  • Start Regedit.
  • Select the HKEY_USERS key.
  • Click File, Load Hive. and go up in the file system to This PC. Then browse to this file and then click Open:
    
    C:\Windows\System32\config\DEFAULT
  • When prompted, name it “def”
  • Select this key:
    
    HKEY_USERS\def\Software\Microsoft\IdentityCRL\StoredIdentities
  • Save a backup of the key: Export the StoredIdentities key to a .REG file on the C:\ drive.
    
• Find the subkey under StoredIdentities that matches the name of the Microsoft Account.
  
• Delete the key.
• If you loaded the offline registry hive, go back up in the tree on the left and select “def”. Then click File,
  Unload hive. This option will only be available if “def” is selected.
  
• Restart the PC and test sign-in.
• Once done, you may need to Verify the account in Settings, Accounts in order for it to be fully usable in Windows again.
  
• If you used the built-in Administrator account to resolve the issue, please return it to the default disabled state to help keep the Computer secure. To do so follow the steps:
  net user administrator /active:no

Please create a new administrator account using the Microsoft Account and check.