Windows 10: I am unable to unlock my laptop due to it restarting itself when I try setting a new PIN.

I am being asked to set up a laptop PIN but when I select the option to set it up, it opens up a window that says “Just a moment” and it’s loading to where I assume I would set up my PIN. Then suddenly the screen goes black and then comes back on as if it locked itself. I just got back into it through my BitLocker Recovery Key and now am unable to get past the PIN. What do I do?

:)

 

Unable to set PIN for log-in

I have tried every suggestion I have found online, but nothing works. When I click to add a pin, nothing happens. This is a new Windows 10 laptop, and from day 1 of set-up, I was unable to set a PIN. I had Windows 10 on another laptop and was able to set
ta PIN with no problem. The more I use Windows 10, the more discouraged I become.

 

Unable to set PIN for log-in

Hi,

There is a possibility that this is due to . To properly isolate your issue, kindly verify the following:

• Did you encounter any error messages?
• What troubleshooting steps have you done to troubleshoot the problem?
• Which Windows 10 version/build is currently installed on your computer? To check, type
  winver in the search option.
  

In addition, you can try Jessen P's suggestion on this link
to see if it will work for your issue.

We're looking forward to your response.

 

Unable to set up PIN

Hi,

There can be many reasons why you are unable to set up a PIN on your device. One of these is due to corrupted system files. For us to properly figure out what's causing this error, we'd like to confirm the following information:

• How and when did the issue start?
• Have you recently installed any updates?
• Have you made any relevant changes to your device prior to this happening?
• Have you tried using another profile to check if the same thing occurs?
• What steps have you taken so far to resolve the issue?

Your reply is highly appreciated.