Windows 10: I am using Windows 11, but after a recent update, my laptop fingerprint stopped working.

I am using Windows 11, but after a recent update, my laptop fingerprint stopped working. My laptop specs: Processor 11th Gen IntelR CoreTM i5-1135G7 @ 2.40GHz 2.42 GHzInstalled RAM 16.0 GB 15.7 GB usableDevice ID 1A982D3C-0F3B-47E1-A4C8-350F36648AFFProduct ID 00329-10438-00000-AA349System type 64-bit operating system, x64-based processorPen and touch No pen or touch input is available for this display

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Windows Hello Fingerprint not working

This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

After taking all the steps you suggested on here it says i have the latest update.

 

Fingerprint reader stopped working

Hello,

My Lenovo 13s-IML (product number 20RR0003IX, bios version CQCN41WW) was updated to Windows 11 more than 1 year ago.

Since the update some devices (camera and fingerprint reader) started having some issues from time to time, especially after some windows update: fingerprint reader stopped working but removing the device and reinstalling it made it work again.

Couple of weeks ago there was a new Windows update, now I am here

Edition Windows 11 Pro
Version 22H2
Installed on ‎06/‎10/‎2022
OS build 22621.1778
Serial number R90ZYWB9
Experience Windows Feature Experience Pack 1000.22642.1000.0

and the fingerprint reader stopped working.

I tried

1. updating all drivers, they are the last version listed on Lenovo wwb page about this laptop model
   
2. updating Windows, all done, no optional updates
   
3. removing the device and the driver, and reinstalling the driver (version 3.4.12210.12001 16th march 2020)
   
4. removing any fingerprint from windows hello and tried to record a new one
   
5. updating bios
   
6. resetting bios to defaults
   
7. disabling fingerprint reader in bios, rebooting and then re-enabling it
   
8. enabling Windows Policies to allow biometric access
   
9. stopping and starting Windows Biometrics service
   
10. scanning for corrupted files/drives in Windows
    

Nothing works: when I try to record a new fingerprint, when i put my finger on the sensor the Windows Hello windows tells me "your device is having trouble recognizing you", the fingerprint image flashes partially blu and back to gray many times while I am touching the fingerprint sensor.

The sensor is squicky clean and I have a twin laptop (same model, same windows version etc) with the same issue, so it is not an hardware issue.

Please, help, I log in and out billions of times a day, punching in the password every time is killing me.

 

Fingerprint scanner not working on my laptop after changing to windows

My fingerprint scanner/login was working until recently and I am not sure how to fix it. I upgraded to windows 10 on my laptop from windows 8 and then the scanner stopped working. When i go the settings/sign-in options the ability to set-up the fingerprint icon is there, however after i click on set-up and get started I don't get the screen option to input my pin. I have already set-up a pin which i use to log onto my computer. I would greatly appreciate any assistance with this issue. I have attached screen-shots of the three steps.