Windows 10: i bought a game a while ago and i was able to play it but now it doesnt show up in my...

i bought a game a while ago and i was able to play it but now it doesnt show up in my computer and when i go to the microsoft store it says ¨owned¨ but the play button is gray and when i click on it it doesnt do anything and it doesnt let me play it again

:)

 

a game doesnt show that i bought it

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to find a game purchased from Microsoft Store. I'll certainly assist you with the issue.



However, we would like to know the place of purchase of the game.



As you have mentioned that you have purchased the game logged in to your Microsoft account, I would suggest you to make sure that you are signed in with the same Microsoft account in Microsoft Store.



To login to Microsoft Store, refer the steps mentioned below:

1. Open Microsoft Store.
2. Click on the Profile icon on the top left corner, click on the account and select
   Sign Out.
3. Now, click on the Profile icon and select
   Sign in.
4. Sign in with the Microsoft Account through which you purchased the game.
   

Let us know the results, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community – Moderator

 

Not being able to play a game I just bought

I just bought a game and for some reason whenever I try too play nothing shows up for some reason and I reset my computer reset the Microsoft store and I still can't play it. Someone help me with this?

 

a game doesnt show that i bought it

i bought a game, logged in under microsoft account but when i go and look for it under microsoft store it shows that i didnt buy it.

How can i link it to microsoft store?