Windows 10: i bought a HP ENVY 17.3" Touchscreen Laptop - 13th Gen Intel Core i7-1355U - GeForce RTX...

Discus and support i bought a HP ENVY 17.3" Touchscreen Laptop - 13th Gen Intel Core i7-1355U - GeForce RTX... in Windows 10 Gaming to solve the problem; i bought a HP ENVY 17.3" Touchscreen Laptop - 13th Gen Intel Core i7-1355U - GeForce RTX 3050 - 1080p - Windows 11 on 12/17/23, everything seemed to... Discussion in 'Windows 10 Gaming' started by Joe-111, Jan 12, 2024.

  1. Joe-111 Win User

    i bought a HP ENVY 17.3" Touchscreen Laptop - 13th Gen Intel Core i7-1355U - GeForce RTX...


    i bought a HP ENVY 17.3" Touchscreen Laptop - 13th Gen Intel Core i7-1355U - GeForce RTX 3050 - 1080p - Windows 11 on 12/17/23, everything seemed to work and run fine but the internet connection was dropping frequently so i switched over to Ethernet and that seemed to work better but soon began to drop internet connection regularly also, so i called support in India 1800 836-3963. i explained my situation to the HP rep. he sent me an email that would use my iphone camera so he could see my computer screen as he guided me through a 1.5 hour computer check. he had me going from pro

    :)
     
    Joe-111, Jan 12, 2024
    #1
  2. Joe-111 Win User

    i bought a  HP ENVY 17.3" Touchscreen Laptop - 13th Gen Intel Core i7-1355U - GeForce RTX 3050 - 1080p - Windows 11

    i bought a HP ENVY 17.3" Touchscreen Laptop - 13th Gen Intel Core i7-1355U - GeForce RTX 3050 - 1080p - Windows 11 on 12/17/23, everything seemed to work and run fine but the internet connection was dropping frequently so i switched over to Ethernet and that seemed to work better but soon began to drop internet connection regularly also, so i called support in India 1(800) 836-3963. i explained my situation to the HP rep. he sent me an email that would use my iphone camera so he could see my computer screen as he guided me through a 1.5 hour computer check. he had me going from program to program checking boxes. I thought that was pretty good since i didn't realize that i wasn't using the full potential of my L-Top. Then out of nowhere my screen turned blue then shut down the restarted again and the HP rep told me that i needed to send him $50 for a "External Recovery Device". it looks like a memory stick but it holds the software that my computer came with. Now my L-Top shuts down all the time. Is it normal practice for HP to have one of their Reps. screw-up a Brand New Expensive computer, charge you $50 for a External Recovery Device then tell you to call back and pay for professional Technician to help you fix a Brand New Computer that you have only used for 20 days? Should i take it back to Costco or try to find a "non-robotic" HP rep. that understands that HP is responsible to stand by their product and help me get this taken care of?
     
    Joe-111, Jan 13, 2024
    #2
  3. Brink Win User
    Intel Launches 13th Gen Intel Core Processor Family

    Source: https://www.intel.com/content/www/us...re-launch.html
     
    Brink, Jan 13, 2024
    #3
  4. i bought a HP ENVY 17.3" Touchscreen Laptop - 13th Gen Intel Core i7-1355U - GeForce RTX...

    I bought a new PC and it did not come with Microsoft Store, is there a way to get it?

    I just bought a new pc MSI Aegis R Gaming Desktop 13th Gen Intel Core i7 13700f GeForce RTX 4060TI Windows 11 and it did not come with Microsoft Store is there any way to get it on?
     
    Chesky Goldberger, Jan 13, 2024
    #4
Thema:

i bought a HP ENVY 17.3" Touchscreen Laptop - 13th Gen Intel Core i7-1355U - GeForce RTX...

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