Windows 10: I bought a hp laptop with windows preinstalled.. But the problem is when I updated BiOs its...

Discus and support I bought a hp laptop with windows preinstalled.. But the problem is when I updated BiOs its... in Windows 10 Software and Apps to solve the problem; How to find bitlocket key, as i have not set up any... Discussion in 'Windows 10 Software and Apps' started by Faisal ps, Jun 19, 2023.

  1. Faisal ps Win User

    I bought a hp laptop with windows preinstalled.. But the problem is when I updated BiOs its...


    How to find bitlocket key, as i have not set up any

    :)
     
    Faisal ps, Jun 19, 2023
    #1

  2. Windows 10 Hibernate issue with the HP laptop

    Hi,

    Sorry for the delay in response.

    We would suggest you to runt the Power troubleshooter and check.

    Try to run the troubleshooter and check.

    • Type Troubleshooting in the search box and hit
      Enter.
    • Select View all from the left pane and select Power.
    • Follow the on-screen troubleshooter and try the steps.
    We would also suggest you to update the firmware of the BIOS and install the chipset drivers and check.

    For steps related to updating firmware for the BIOS and chipset drivers, you may contact the HP.
     
    Ravinath P, Jun 19, 2023
    #2
  3. dalchina Win User
    Hp laptop screen won’t display except occasionally

    - this suggests BIOS corruption or a hardware problem...
    Whilst you might try flashing the BIOS (updating it may be necessary to run Win 10- witness your problem above), you also say you have access to it.
    Do you hear any beeps or sounds?

    Try steps 1,2 here:
    Laptop freezes at HP logo without loading circle - HP Support Forum - 5997641

    Check the version of your BIOS vs that listed on HP's site for your laptop.

    I'm also wondering if this might be related to your CMOS battery inside your laptop. (This should be a normal circular battery).
    How to replace the CMOS battery
    - but that's just a thought.

    Worth asking on the HP forum.

    ================================
    Sorry that's not how to create a bootable disk. All that disk is is data storage- as you just copied the files to it.

    Please see:
    How to Create a Bootable DOS USB Drive
    for one way to do it using a free program.

    However, given the above, doing that isn't likely to help you I'm afraid.
     
    dalchina, Jun 19, 2023
    #3
  4. mofe Win User

    I bought a hp laptop with windows preinstalled.. But the problem is when I updated BiOs its...

    HP warranty cover for BIOS update problem

    Hi,

    To resolve a problem with my wireless adapter card, I have updated the BIOS of my Compaq Presario 2178EA using the file from the Compaq site. But, it is dead now. I believe it requires a reflash.

    I still have 1 more month in the warranty, but HP say BIOS update problems are not covered under warranty.

    The warranty says: "BIOS/Firmware upgrades are not covered under the basic warranty Terms & Conditions. Firmware that is an integral part of the option hardware board is not automatically upgraded when new versions of firmware are released." HP claim that this means any problems caused by BIOS update are not covered, but in my understanding it means we cannot ask HP to update the BIOS/firmware under warranty. In fact, it also says: "It is essentially the responsibility of the customer to ensure that their software is compatible with the latest BIOS/firmware revision and to upgrade their firmware to keep it synchronised with the new software releases."

    Has anyone had a similar case with the HP support?

    Thanks,
    Mofe
     
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