Windows 10: I bought a second hand Computer and it already has an account on it and I can't login. I am...

I bought a second hand Computer and it already has an account on it and I can't login. I am writing this question on my phone not the Computer.

:)

 

Want to DELETE second User Account at login

Hello, I'm using a Windows 10 PC and I am the only user. My administrator username is "John Doe".
Recently when I start the PC, I get 2 options for user login-"John Doe", where I click to enter my password and a second option to use a PIN, both have EXACT name "John Doe". The first option asks for a Password- it does not accept any PW I've associated with the account. When selecting the second option, the PIN box appears. I am then able to get to my desktop screen.

I want to do two things: 1) Delete the account that asks for the PW 2) Automatically login and go to my desktop screen. When I go to Control Panel user settings to delete it, there is only ONE account that shows. I've tried at least 6 solutions suggested, none have worked. Probably need step-by-step instructions. Thanks in advance.

 

Random account appeared on login to my computer

Hi Mathew,

Thank you for getting back to us.

I suggest you to try the below steps to remove the user account from your computer.

• 
  Login to your computer through administrator account.
  
• 
  Press Windows key + r and type
  netplwiz, hit Enter.
  
• 
  Select the user account, you want to remove.
  
• 
  Click on the Remove button.
  

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.