Windows 10: I bought an app on the App Store and can't get a refund!!! No one to talk to and no...

I bought an app on the App Store and can't get a refund!!! No one to talk to and no support, what a rip off. Buyer beware of Microsoft!!

:)

 

Apple Claims Steam Link App Violates App Store Guidelines

Here's what Valve is contending with:
App Review Guidelines - Apple Developer

The ones that stand out that may have caught Steam Link:

So yeah, there's a lot of reasons why Steam Link would get rejected.

App submissions and approvals is a thing between developer and Apple. Valve intentionally let this information leak probably because Apple's restrictive guidlines will never allow Steam Link to be on the store. Valve is hoping the Steam user base makes a lot of noise so Apple grants Valve and exemption. I doubt it will work. Apple loves control and Steam Link is a portal into the Linux/Windows ecosystem. Even if Steam Link were exclusive to Mac OS, Apple would likely demand Valve use Mac OS's remote desktop features rather than Steam Link.

I'd be shocked if Apple allows it.

 

Refund for an application bought on Microsoft Store

Hi,

Most apps, games, movies, TV shows, and books purchased in the Microsoft Store on Windows 10 or Xbox One are non-refundable unless the offer or applicable law states that you’re eligible for a refund. Should you have other questions and clarifications,
we suggest that you contact our
Microsoft Support team.

For detailed information about the return and refund policy, see
Microsoft Terms of Sale.

Let us know if you need further assistance.

 

App Support/Refund


Hi very upset, bought app in windows 10 store which did not work, so wanted refund. No link in store for refund, so did a web search, went on live chat, bounced me to another web chat. They advised me to phone USA, which would cost more than I paid for app, eventually got UK phone number and refund. It only took four hours. When I asked how to supply meaningful feedback regarding windows store, agent very reluctant to supply any details. Microsoft is losing market share to Apple and Google. Customers need confidence when they have a problem with an app purchase that it will be sorted quickly and without fuss. Both of you main rivals have achieved this. A app refund would have taken minutes with Apple or Google, not four hours. If you want to gain back market share, you need to improve customer experience when things go wrong. Which they will, it the natural of tech that things will go wrong and customers expect problems to be dealt with quickly. Microsoft is new to the app market and customers will measure them against how they rivals deal with these problems. Microsoft need to be a the same level as them when dealing with these problems or better if they want to complete. Using windows 10 as upgrade from Windows 7. I am thinking of buying new tablet and the poor customer experience I have receive will influence might decision on the platform I choose to buy.