Windows 10: I bought an xbox code, when i redeem it says its for the wrong region? how can this be?

i am trying to buy the HEVC video converter for 99c so i had to buy a 15$ gift card just for that now it says wrong reigon?

:)

 

I redeemed a code for Xbox One but it has not gone through

Hi,

To better help you with your concern, we need to gather more details. Kindly answer the questions below:

• Is the code you have redeemed was for Xbox Live Gold or a Game?
• Did you redeem the code on the Xbox One or on the website?

If the code you redeemed was for a game, kindly check it on your Xbox One by following the steps below:

1. Sign in your account.

2. Go to My games & apps.

3. Ready to install.

Let us know how it goes.

 

Redeem an xbox Live gold code

When i try to redeem a Xbox live code it keeps saying something went wrong

 

Xbox One - Redeem Code

Hello Frank,

We would like to know if you are referring to an Xbox prepaid code. If your prepaid code isn’t working, or if you see an error message or error code when you try to redeem it,
we suggest that you follow the steps from this

link.

Note: Prepaid codes cannot be used or activated if your Microsoft account is suspended or has a balance due. You must resolve all unpaid balances and account suspensions before you can use the prepaid code. To do so, see the following
pages:

• If your Xbox subscription is suspended, see Your Xbox subscription is suspended.
• If you have a balance due on your Microsoft account, see How to pay a past due balance for an Xbox subscription.

Please post back with the status of the issue. We will be glad to assist you further.