Windows 10: I bought Forza Horizon 4 for Win 10. It's not in my library. My bank account shows a Charge.

Discus and support I bought Forza Horizon 4 for Win 10. It's not in my library. My bank account shows a Charge. in Microsoft Windows 10 Store to solve the problem; WHERE IS MY GAME. I've been trying to buy this game for a year now, and it finally let me use my bank account, after refusing several prepaid Visa... Discussion in 'Microsoft Windows 10 Store' started by PolkSoja, Nov 28, 2019.

  1. POLKSOJA
    PolkSoja Win User

    I bought Forza Horizon 4 for Win 10. It's not in my library. My bank account shows a Charge.


    WHERE IS MY GAME.


    I've been trying to buy this game for a year now, and it finally let me use my bank account, after refusing several prepaid Visa cards that I get my TurboTax refund back on. I bought it tonight, Forza Horizon Ultimate Edition. My bank account shows that I've been charged. My Microsoft store doesn't show my game.

    GIVE ME MY GAME NOW.


    I am becoming very angry. Why can't this be easy like Steam, Epic, or any other service that sells games.


    EITHER GIVE ME MY GAME OR REFUND MY PURCHASE. NOW.

    :)
     
    PolkSoja, Nov 28, 2019
    #1
  2. ADITYA_ROY
    Aditya_Roy Win User

    saving forza horizon 4

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand how difficult it can be when the feature does not work the way it is supposed to.



    I would suggest you to post Forza Horizon 4 query on Forza Horizon 4 forum. Please post this question in the

    Forza Horizon     forum, where we have the engineers with the expertise to provide solutions for this issue.





    Aditya Roy

    Microsoft Community - Moderator
     
    Aditya_Roy, Nov 28, 2019
    #2
  3. ANDRE FOR DIRECTLY
    Andre for Directly Win User
    Problem with Forza Horizon 4

    Hi Hope

    My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

    Have you tried lowering your screen resolution to see if the game launches?

    How much free space do you have on the drive?

    Could you confirm if this also happens in the default Administrator account?

    Open Start

    Type: cmd

    Right click CMD

    Click Run as administrator

    At the command prompt, type:

    net user administrator/active:yes

    Hit Enter

    Close command prompt, restart, then try signing into the Administrator account.

    Do you have the latest cumulative updates for Windows 10 1803 installed?

    Open Start > Settings > Apps > Apps & features

    Scroll down to Forza Horizon 4

    Select it

    Click Advanced options

    Click Reset

    Restart

    Check the Store for updates

    If that does not work...

    download the following utility and use it to remove Forza Horizon 4, extract it, launch it, scroll through the list, select Forza 4 then click Remove.

    https://gallery.technet.microsoft.com/scriptcen...

    Reinstall it Forza Horizon 4 - Microsoft Store

    https://www.microsoft.com/en-us/p/forza-horizon...
     
    Andre for Directly, Nov 28, 2019
    #3
  4. NAVEEN_M
    Naveen_M Win User

    I bought Forza Horizon 4 for Win 10. It's not in my library. My bank account shows a Charge.

    Forza Horizon 4 will not unistall

    Hi Titus,

    Thank you for writing to Microsoft Community Forums.

    I'd suggest you to follow the below steps and check if it helps.

    Click on Start menu, and look for Forza Horizon 4. Right click on it and select
    Uninstall.

    You can also uninstall the game through settings by following the below steps.

    1. Press Windows key + I together to open Settings.

    2. Click on Apps > Apps & features.

    3. Click on Forza Horizon 4.

    4. Select Uninstall.

    Let us know how it goes. I will keep working with you until it's fixed.

    Naveen M

    Microsoft Community - Moderator
     
    Naveen_M, Nov 28, 2019
    #4
Thema:

I bought Forza Horizon 4 for Win 10. It's not in my library. My bank account shows a Charge.

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