Windows 10: I bought the game and have the receipt but when i try to open it this happens Here’s the...

Generation Zero is currently not available in your account. Make sure you are signed in to the Store and try again. Here’s the error code, in case you need it: 0x803F8001But i bought it and have the receipt

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I can't install a game even though I have a receipt for purchase

Hi guys, some time ago I purchased Minecraft for Windows 10 while using a Windows 8, but have recently gotten a Windows 10 to play it. In Order History, I can find the receipt for purchase, but there is no key or install button. Even in going to the game's
page, it prompts me to buy the game although I have already bought it. All steps in the 'troubleshoot installing' prompt have not worked. What do I do?

 

I can't install a game even though I have a receipt for purchase

how do i play my game

 

i just downloaded a game and it will open and shut automatically

Hi john,

For a better clarity on the issue, please answer the below questions;

• Please specify the game you are having issue with?
• Are you getting any error messages while opening the game?
• Also, did you download the game from windows Store?

For workaround, I would suggest you to follow the below steps and see if the issue can be resolved.

• Type Troubleshooting in the search next to start on the desktop.
  
• Click on View All on left side and select Windows Store Apps.
• Follow the onscreen instructions.

Get back to us for further assistance, we will be glad to help you.