Windows 10: i brought 123 photo app and i have been charged 2 times and no preview option

i payed for this app 2 times, because i could not see the app i thought the payment had not gone in so i ordered it againnow i noticed i got charged twice - i like a refund for one of the payments pleasealso which i fine so annoying is i can not preview the photos i have to open the photo to see what it is which i have a 100 or more to go through please help me with this issue

:)

 

123 Photo Viewer

Hi Andy,

Thank you for posting in Microsoft Community.

I see that you notice a feature change in 123 Photo Viewer app and I certainly understand it can be odd at times when you use the app frequently.

Let me help to point you in the right direction for this query. I would suggest you to check with the app publisher regarding the feature change as they would be the best point of contact to provide you details about the change.

You can check the app publisher contact details in Microsoft Store. Search for the app and scroll down to Overview section, where you should find the

Contact Details.

You may also try to use the
Photos App in Windows 10.

If you see all your images are blurry, let us know and we will certainly help you further.

Regards,

Vivian S

 

There is no preview app option under settings in photos

Sorry for the delay in response, EvelynUlrich.

With regards to your concerns, kindly follow the below methods and check if it resolves the issue.

Method 1: Check for the Photos app updates.

App publishers sometimes update their apps to add new features and fix problems. Microsoft Store on Windows can automatically install app updates.

• Select the Start screen, then select Microsoft Store.
• In Microsoft Store at the upper right, select the account menu (the three dots) and then select
  Settings.
• Under App updates, set Update apps automatically to
  ON.

Method 2: Uninstall and re-install the Photos app.

If the above methods doesn't work, I suggest you to uninstall and re-install the application from Settings. Go to
Settings > System > Apps & features > click on
Photos app > select Uninstall option. After that, you may re-install the app from Microsoft Store.

Hope it helps.

Mala S

Microsoft Community - Moderator

 

photo app - How can I do a slideshow in an album? I only see the slideshow option outside of albums.

Hi,

Thank you for contacting Microsoft Community.

• 
  Are you referring to the slide show option in the photo app?
  

I suggest you to follow the below steps for the slideshow option and check if it helps.

• 
  Open the “Photo App”
  
• 
  Go to any three options “Collection”, “Albums” and “Folders”.
  
• 
  Click on any “Photo” and press the key “F5” it will launch slide show.
  

Hope this information is helpful and do let us know if you need further assistance. We will be glad to assist.