Windows 10: I buy a JBL Quantum 100 Headset, at first its working well the sound and mic... but after...

I buy a JBL Quantum 100 Headset, at first its working well the sound and mic... but after few days the mic is not working... i did everything in the settings how can I fix this?

:)

 

JBL Quantum 100 Headset microphone not detected by my laptop and Windows

i bought a jbl quantum 100, i can hear perfectly but my mic is not working at all. i plug it into my laptop, ASUS TUF GAMING FX504.

My laptop has Windows 10. The microphone is separate from the headset, and it can only be plugged into the headset itself. First issue is, when i plug in the headset, there's no pop-up window asking me what kind of device is connected, it immediately lists it as "Realtek High Definition Audio, Speakers" in the control panel. I couldn't enable this pop-up because i can't open Realtek HD Audio Manager. i tried troubleshooting, reinstalling every sound driver.

In control panel, when i open "Sound", i see every device (even ones that are disabled or not connected), and this mic is not listed there. I have no other microphones connected to the PC. I'd really appreciate it if someone could help me.

 

JBL Quantum 100 Headset microphone not detected by Windows

Hello! I'd like to ask for help regarding the problem stated in the title.

I just got JBL Quantum 100 headset, and when i connected it to my PC, the sound is okay but the mic is not working at all. It works fine on phone, but the same problems arise on my laptop (ASUS TUF Gaming A15). I already tried every solution i could find, but nothing helped. Didn't see anyone have the same problem as me. My laptop has Windows 11, and my PC has Windows 10. The microphone is separate from the headset, and it can only be plugged into the headset itself.

First issue is, when i plug in the headset, there's no pop-up window asking me what kind of device is connected, it immediately lists it as "Realtek High Definition Audio, Speakers" in the control panel. I couldn't enable this pop-up because i can't open Realtek HD Audio Manager. I tried solutions for this as well, still it's like the program doesn't exist on my PC, even though i found the .exe file. I'm not sure if this is part of the issue.

The PC does not detect the mic whatsoever, i tried troubleshooting, reinstalling every sound driver, connecting the headset to different audio jacks, it still doesn't work. In control panel, when i open "Sound", i see every device (even ones that are disabled or not connected), and this mic is not listed there. I have no other microphones connected to the PC. This is the same problem on the laptop as well.

I'm not sure what other information i can include. Please don't answer with basic things like "Are you sure it's not muted, are you sure the wire is not broken?" Yes i am sure. I'm not that stupid. If anyone could give some valuable information on this, I'd be really grateful.

 

JBL Quantum 100 mic suddenly not being detected

Hello! My name is Cristiano. I'm an Independent Advisor. I'm glad to help you.

Let's try to figure out what's going on and see if we can get it working again.

First things first, let's check if your microphone is enabled in Windows. Right-click on the volume icon in the taskbar and select "Sounds." From there, go to the "Recording" tab and see if your BL Quantum 100 mic is listed. If it's there, make sure it's enabled by right-clicking on it and selecting "Enable."

If your mic is not listed, make sure it's properly plugged in and try restarting your laptop. If that doesn't work, try plugging your mic into a different USB port or headphone jack on your laptop, just in case there's an issue with the current one you're using.

If none of these steps work, it's possible that a recent Windows update may have caused the issue. You can try rolling back your system to a previous restore point when your mic was working, or try updating your audio drivers to see if that fixes the problem.

Hope this helps!