Windows 10: I called the number when I got the pop-up saying my IP address has been used illegally... I...

I got a popup on my computer saying my ip address has been illegally used and Microsoft has found spyware on my computer. I called the number and was on the phone for 2 hours with Microsoft support. They downloaded remote access software onto my computer and had me visit all my accounts to make sure everything was ok. I began to feel very violated and then got a follow up call saying I needed to go to the store and buy some kind of a card and Microsoft would pay me back. I told him I was sick and then he told me it was very important and that I needed to smile. I hung up. Is this a scam?

:)

 

Finding IP address

Hello,

Thank you for writing to Microsoft Community Forums.

I suggest you to follow the steps mentioned below to find printer’s IP address:

1. Type Devices and Printers in the Windows search bar.
   
2. Select on the printer and click on
   Manage.
   
3. Click on the Ports tab.
   You will be able to find printer’s IP address under the ‘Ports’ tab.
   

Few printers also have a “Test print” option on the printer. When you print a test page from network printer, the page shows the IP address along with other details.

Note: If it is set on DHCP mode the IP address will constantly change.
The IP address is assigned automatically by your router using a protocol called DHCP.

Hope it helps.

Sandeep Kumar M

Microsoft Community – Moderator

 

IP Address scammers

It's the same old song they keep calling saying my IP has been hacked and compromised in several countries and they need to talk with me so they can change IP and password have gotten several calls today by robo lady and by human females and males most with
accents. They are spoofing phone numbers which is illegal in my state.

 

ip address problem

Hi,

Thank you for contacting Microsoft Community. I understand that you have an issue with IP Address, I will surely help you to fix this issue.



This issue could have occurred due incorrect TCP\IP Address settings.



Try the steps listed here:



Method 1:

I suggest you to reset TCP\IP and check if it helps.



How to reset TCP/IP by using the NetShell utility

How to reset TCP/IP by using the NetShell utility - Microsoft Support

Note: Applies to Windows 10.



Method 2:

If the issue persists, I suggest you to try these steps to Flush DNS and request a new IP address from your ISP server. Check if it helps.

• 
  Click on
  Start and type cmd on start search.
  
• 
  Right-click on command prompt Run
  and selectas administrator.
  
• 
  At the command prompt, type the following commands and hit
  Enter after each command.
  

ipconfig /flushdns

ipconfig /registerdns

ipconfig /release

ipconfig /renew

exit



Hope this information helps. Reply to the post with updated status of the issue so that we can assist you further.