Windows 10: I can connect to another computer, but cannot control it. I get 2 cursers and his does not...

Re Quick Assist. I can connect to my brother's Computer, but cannot control it. When connected I get 2 cursers and only mine moves. What can I do ?

:)

 

Curser lost control

Hello,

Thank you for posting your query in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience with accessing the device after installing Windows 10.

I would like to inform that, these issues are due to un-updated drivers on Windows 10.

I suggest you to follow the below troubleshooting steps by connecting an external mouse and check if it works fine.

If the external mouse is working fine then follow the below:

Method 1:

Step 1:

• 
  Press Windows + X keys from the keyboard and click on
  Control Panel.
  
• 
  Click on Mouse.
  
• 
  On the Device Settings tab of the
  Mouse Properties screen, click the Disable button to turn off the Touchpad.
  
• 
  Restart the system and after restart enable it.
  

Step 2: Uninstall Mouse driver.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Mouse.
• Right on the Mouse driver and click on
  Uninstall.

Step 3: Update the driver.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Mouse.
• Right on the Mouse driver
  and click on Update driver software

Also, try to search for the drivers from Manufacturer's website and install them in the compatibility mode.

You can install Windows 8/8.1 drivers in compatibility mode if there are no Windows 10 compatible drivers.

Follow the steps to install in Compatibility mode:

• Download the updated driver from the manufacturer’s website.
• Right click the driver installation file and select
  Properties then tap or click the Compatibility tab.
• Place a check in the Run this program in compatibility mode for: box.
  
• Tap the drop down box and select a previous operating system, then tap or click
  OK.
• Try installing the driver and check.

Method 2: I suggest you to disable automatic restart on system failure. This prevents Windows from automatically restarting if an error causes Windows to fail. Follow the below steps.

• 
  Press Windows + E keys on the keyboard to open File Explorer.
  
• 
  Right click on My Computer/This PC and Select
  Properties.
  
• 
  Click on Advanced system settings on the left navigation pane. (Enter the admin credentials if prompted)
  
• 
  Click on the Advanced tab.
  
• 
  Under the Startup and Recovery, select
  Settings.
  
• 
  Uncheck the option Automatic Restart under
  System failure.
  
• 
  Click on OK button and close the window.
  

Try to use the computer now for some time. Check if the computer is restarting now.

Hope it helps. Kindly update the status of the issue, we will be happy to help you.

 

Can’t connect Xbox one controller to pc

Hello SubieTY,

Thank you for writing to Microsoft Community Forums.

Initially, we need to pair the device to show up in the list while connected through Bluetooth. Check with the below mentioned steps and see if it works.

• I would suggest you to check with the troubleshooting steps mentioned in the article on -
  
  Connect and troubleshoot Bluetooth on your Xbox One Wireless Controller.
  
  
  
  
• You may also follow the steps from the below article to connect a controller to a Windows 10 PC -
  
  How to connect an Xbox One Wireless Controller to a Windows PC.
  

Hope it helps.

Mala S

Microsoft Community - Moderator

 

Xbox Controller is not connecting to Wireless Adapter

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate your time and patience to work on this issue. To have a better clarity on the issue please reply to the following questions:

• Are you using an Xbox one controller?
  

If you are using an Xbox one controller, I suggest you to refer the steps in the article

How to connect an Xbox One Wireless Controller to a Windows PC and see if that helps in resolving the issue.



I would also suggest you to uninstall all the hidden devices under USB hive and check if you are able to connect the wireless adapter. Please follow the steps mentioned below to uninstall the hidden drivers:

1. Press and hold the Windows + X key on the keyboard.
   
2. Select Device manager.
   
3. Click View tab.
   
4. Select Show hidden devices.
   
5. Expand Universal Serial Bus and remove all the greyed out devices. To remove the greyed out devices, right click on the device and select
   uninstall.
   
6. Restart your computer.
   

Please reply with the status of the issue, we will be glad to help you further.



Nikhar Khare

Microsoft Community - Moderator