Windows 10: I can not change the log in account on laptop log in page.

I can not access anything on my laptop, using windows 10. I can not change the log in account on laptop log in page.

:)

 

Change photo on log-in page

Hi Audrey's,

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

• When you say, "generic circle above my log-in name" what exactly are you referring to?

I suggest you to try the below steps and check if it helps.

• Click on Start.
• Click on Settings.
• Click on Account.
• Under Accounts, select the option "Your account".
• Under Your picture, click on
  Browse option and you may select the picture of your choice so that it is display on your account sign-in page.

If the above steps doesn't work, I want you to send us a screenshot of the issue so that we can assist you accordingly.

Thank You.

 

Unable to log into laptop after changing password.

Hi Marty,



Thank you for writing to Microsoft Community Forums.



We understand how difficult it could be and we appreciate the time and effort that you have taken to work this issue. However, in order to get clarity, we would need some more information regarding the issue.

1. Were you using the “Old email (account) address” regardless of not using laptop?
   
2. Are both the email addresses linked?
   
3. Could you please let us know, where exactly you get prompt for the password for the “Old email address” in the desktop?
   
4. What is the exact error message you get when you try to log in to laptop?
   
5. Does your desktop has two user profiles?
   

In the meantime, we would suggest you to follow the steps mentioned below and check.



You would need to have internet connection in laptop, so that the password change could get updated and it seems that the laptop is not connected to the internet, we would suggest you to connect Ethernet cable to laptop and then
try logging in to the laptop with the new password for the old email address.





We await your response.

 

Log on welcome page

Let's see if the Test account exists and is useable:

1. Create a desktop shortcut for cmd.exe.
2. Right-click this shortcut, then left-click "Run as administrator".
3. Accept the challenge. You will get a black frame.
4. Type this command and press Enter:
   
   echo %UserName%
5. Make a note of your user name. THIS IS IMPORTANT!
6. Open this web page:
   
   WhatSoftware Blog
7. Scroll down until you reach this heading:
   
   Enable Interactive Logon Via The Registry
8. Either carry out the registry modification "DontDisplayLastUserName" or download, unzip and run the registry files.
9. Log off.
10. Click anywhere on the screen to get the logon prompt.
11. Log on as Test / 123456

Does it work?

You can now log off, then log on under the account name you noted in Step 5 above.

To reverse the change you must set the registry data for DontDisplayLastUserName to 0.