Windows 10: I can not enter the wifi password to connect to the internet on my gateway laptop

Gateway computer

:)

 

no network connection = no ability to enter password = no network conn


Hi all. Not too good with computer issues, but I have been reluctantly chosen as the household tech wizard. lol

Husband updated his laptop to Windows 10 several months ago. So far it's been good, and he likes it...that is until this morning. He opens the laptop...no internet connection. It shows our wifi network, but won't connect. He enters his password...says he needs to enter password for that device. Enter password from before Windows 10...no good. Enter password for micorstoft...no good.

Using my laptop (Windows 7) to find fix. Suggestions I've tried: Troublshoot network connection by right clicking. Right Click won't work...nothing happens. Maybe keyboard language is wrong...no settings button available to look at keyboard properties. Try connecting directly to router...won't make connection. We've rebooted the computer a couple of times, to no avail.

Our phones are connected, my laptop is connected, our chromecast is connected, so we know it's not the router. There is something up with his laptop.

Playing ring around the rosey is not the best way to spend a Sunday morning. no internet connection = no ability to enter password = not able to troubleshoot internet connection = no internet connection = no ability to enter password.

 

Unable to connect to the internet on Gateway laptop

have a gateway laptop and it will not connect to internet and previously did. I know that there is nothing wrong with internet just had it looked at and everything is ok, but not able to connect to my network with these laptops.

Original title: internet gateway

 

Internet through wifi connection

Hi Sammy,

A few possible reasons can cause WiFi connection issues. To help us identify the cause of this problem, we would like to know the following information:

• Can you connect to the WiFi hotspot of your router? If yes, what is the status of the connection?
• Does your laptop automatically connect to the WiFi? Do you need to type a password when connecting?
• Can your laptop detect other WiFi hotspots around your location?

In the meantime, let's run the Network troubleshooter while connected using WiFi. The Network troubleshooter can help diagnose and fix common connection problems. To run it, follow the steps below:

• Click Start.
• In the search bar, type Network problems, and then select Identify and repair network problems from the list of results.
• Follow the steps in the troubleshooter and see if that fixes the problem.

Keep us updated on the status of the issue, and we will be glad to assist you further.