Windows 10: I can not login to my desktop PC

I can not login to my desktop PC, I have not used it in a few years and the mobile number and email address I have has change since. I have gone through the steps of retrieving the password via the account recovery process but I don't have enough information that is required. How else can I get this resolved?

:)

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Windows 10 Login Crash Loop

Hi David,

• Which screen are you referring to?
• Are you able to login to Desktop?
• Are you able to see the login screen?

The power icon referred in the steps is present at the login screen. If you are able to see the login screen where you enter the password to go to Desktop, then you need to follow those steps. These steps to be followed if you are able to reach to
login screen but unable to go to Desktop.



Please provide us more information related to the issue so that we can assist you further.

 

Remote Desktop Login Failed

I just purchased a new Windows 11 system and I am using another Windows 11 system on my laptop to access the system through remote desktop and I get an error that says that the login failed. Something in the new Windows 11 system is blocking logins from remote desktop:

• I am using my standard Windows credentials to login locally. I have Administrator rights to the system, and a local login works fine.
  
• I can use Remote Desktop to login to another similar Windows 11 desktop using remote desktop with the same credentials and that also works fine.
  
• I've enabled Remote Desktop access in settings and specified my account as being authorized to login with Remote Deskttop.
  

I've gone through all the support articles I could find on the internet on this problem and I implemented the group policy fixes that have been recommended but it still hasn't resolved the problem. Any help or suggestions would be appreciated.

Thanks,