Windows 10: i can not open a folder in an external hard drive and i think the reason is a virus, please...

here is a screenshot to the folder



:)

 

External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.

 

Seagate External Hard Drive

Hi Barbara,

Hardware failure or corruption within your system files are some of the possible reasons why you are experiencing an issue with accessing your external hard drive. For us to provide an accurate solution, we would need you to answer the following questions:

• Which build, version and edition of Windows 10?
• Are you experiencing the same issue when you are trying to access the external hard drive using another PC?
• What troubleshooting steps have you done so far?

In the meantime, we suggest running the automated troubleshooter for hardware. Follow these steps to do so:

• Open the Control Panel.
• Using the search box at the upper right corner of the window, type troubleshooting.
  
• From the search results, click on Troubleshooting.
• Click on Hardware and Sound and then choose Hardware and Devices.
• Once done, restart your computer and then check if the same issue persists.

We are looking forward to your response.

 

External Hard Drive

I am using a new desktop with Windows 10/Mozilla-Firefox Browser.....

External Iomega hard drive backup....Model LDHD320-U

I am having a problem accessing some files in the Iomega backup.

Problem #1:

Am not getting the "menu" window that gives all the options with the external hard driv

The following are the steps that I have taken to use the external hard drive:

Plug in Iomega external hard drive....

My Windows "File Explorer" recognizes the hard drive....

Clicking on the Iomega Drive brings up my file folders....

Brings up: Administrator

My name

Click on "my name"

Lists: "Desktop"

"Favorites"

"My Documents"

Double Click on "My Documents" brings up total list of those "files"

Some of the files are "defined" (on left side of list) with pic of a "file" folder.

Some are defined by, "Adobe Reader" symbol

Some are defined by, "Word" symbol

I can open successfully the "Adobe Reader" and "Word" files ok.

(I have Microsoft Office 2013 installed)
The others with symbol of a plain file folder produces this small window error:

"Windows Script Host"
Code: 800A1391
Window is undefined

Tried looking up the error code above and don't understand squat......

Thank you...

<Moved to appropriate board>